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Dan - Master Tech
Dan - Master Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 1904
Experience:  I have worked with Macs going back to the IIE. Installation, diagnostics, repair of all variations.
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Customer Question

Adobe Photoshop CS3 all of a sudden will not open - I have deleted over 100 photos in hopes that it would eleviate the memory problem - but to no avail!
The message that comes up is: "Could not initialize Photoshop because there is not enough memory (RAM) "
Checked my memory at Activity Monitor and it seems ridding of over 100 photos did not lessen the memory used - Activity Monitor reads
Photoshop Real Memory Size - 57.3MB, Private Memory Size 32.5MB.
Is the problem rest with getting rid of more photos? How can I be sure that the trash is really ridding the photos from the system - resulting in not allowing me to use Photoshop's CS3 How can I open up more room?
Submitted: 1 year ago.
Category: Mac
Expert:  Molinari replied 1 year ago.
You might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.

System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.

http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html

Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)

If 3rd party plug-ins are installed try disabling them to verify if one of those may be responsible for the problem.

 

Let me know what happens...

Customer: replied 1 year ago.

Hi Molinari,


I forgot to inform you that I am using OS X 10.6.8.


Trashing preferences? Your info is a bit more advanced than I know. Where do I go for this info. All I know is that the apple in the far left corner has preferences and I would beging to know where I find "customized preset...."


How do I purge PRAM? Did repairing permissions twice!


 


How do I validate fonts? Yes I have 34d party plug ins like Samsung Galaxy III mobile where I share photos.

Expert:  Molinari replied 1 year ago.
Hold command + alt + shift while starting photoshop, it will give you a window where you can delete the prefs.

For the pram, read this:

http://gigaom.com/apple/when-to-reset-your-macs-pram-and-smc/
Customer: replied 1 year ago.

Control/alt/shift is not working - still get the same message


 

Expert:  Molinari replied 1 year ago.
Ok, try Command+Option+Shift (Mac) keys as you launch the application

Or, in your user folder, go to library/preferences/Photoshop CS 3 Settings/ and move "Photoshop CS3 Prefs.psp" out of the folder.
Customer: replied 1 year ago.

I get "Scratch disk preferences" when I use Command+Option+Shift (apple key)


 


Don't get Photoshop CS 3 Settings in library/preferences at all!

Expert:  Molinari replied 1 year ago.
That one will help, did it have any options?
Customer: replied 1 year ago.

Let me go back to it and let you know


 

Expert:  Molinari replied 1 year ago.
Ok...
Customer: replied 1 year ago.

Scratch Disks


First: Macintosh HD or Start up


Second: None or Macintosh HD


Third: None or " " "


Fourth: None or " "


 

Expert:  Molinari replied 1 year ago.
Try the first...
Customer: replied 1 year ago.

Get the same old message: Could not initialize Photoshop because there is not enough memory (RAM)


 


Getting no where

Expert:  Molinari replied 1 year ago.
In your user folder, go to library/preferences/Photoshop CS 3 Settings/ and move "Photoshop CS3 Prefs.psp" out of the folder.
Customer: replied 1 year ago.

Did that, tried to start it up again and got a crash. Here's the report:


<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="2.5.0.02272007" applicationName="Photoshop" applicationVersion="10.0.1" build="10.0.1 &#40;10.0.1x20071012 [20071012.r.1644 2007/10/12&#58;09&#58;30&#58;00 cutoff; r branch]&#41;, ©1990-2007 Adobe Systems Incorporated">
<time year="2013" month="1" day="2" hour="13" minute="42" second="54" />
<user guid="15980BBA-A43A-4368-8394-337EFA712764" />
<system platform="macintosh" osversion="10.6.8" applicationlanguage="en" userlanguage="en" oslanguage="en_GB" ram="4096MB" machine="i386" model="MacBookPro5,3" cpuCount="2" cpuFreq="2660MHz" busFreq="1064MHz" />
<crash exception="Read Only Memory Exception" instruction="00000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0000000000" symbolname="unknown"/>
<stackStatement index="1" address="0x9739aef6" symbolname="__ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec"/>
<stackStatement index="2" address="0x9739ad55" symbolname="_SendEventToEventTargetWithOptions"/>
<stackStatement index="3" address="0x973bd752" symbolname="__Z21SendBoundsChangeEventP15OpaqueWindowPtrhPK4RectS3_PS1_S3_S3_m"/>
<stackStatement index="4" address="0x973bd4b2" symbolname="__ZL24MoveResizeWindowInternalP10WindowDatallllhhhhPK4Rectm"/>
<stackStatement index="5" address="0x973bcdd4" symbolname="__ZN10WindowData9SetBoundsEtPK4RectS2_m"/>
<stackStatement index="6" address="0x973bcc0c" symbolname="_SetWindowBounds"/>
<stackStatement index="7" address="0x024ed5c5" symbolname="unknown"/>
<stackStatement index="8" address="0x02532331" symbolname="unknown"/>
<stackStatement index="9" address="0x0253fbbb" symbolname="unknown"/>
<stackStatement index="10" address="0x0253fdc5" symbolname="unknown"/>
<stackStatement index="11" address="0x02552ce1" symbolname="unknown"/>
<stackStatement index="12" address="0x025575cf" symbolname="unknown"/>
<stackStatement index="13" address="0x024ea117" symbolname="unknown"/>
<stackStatement index="14" address="0x9739bc2f" symbolname="__ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec"/>
<stackStatement index="15" address="0x9739aef6" symbolname="__ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec"/>
<stackStatement index="16" address="0x9739ad55" symbolname="_SendEventToEventTargetWithOptions"/>
<stackStatement index="17" address="0x973ab385" symbolname="__ZN8HIObject8DestructEv"/>
<stackStatement index="18" address="0x9a29704d" symbolname="__CFRelease"/>
<stackStatement index="19" address="0x02525714" symbolname="unknown"/>
<stackStatement index="20" address="0x0252655d" symbolname="unknown"/>
<stackStatement index="21" address="0x0254053e" symbolname="unknown"/>
<stackStatement index="22" address="0x00b669de" symbolname="unknown"/>
<stackStatement index="23" address="0x0061e68a" symbolname="unknown"/>
<stackStatement index="24" address="0x0061e72a" symbolname="unknown"/>
<stackStatement index="25" address="0x006e65f3" symbolname="unknown"/>
<stackStatement index="26" address="0x00219bdf" symbolname="unknown"/>
<stackStatement index="27" address="0x00219d31" symbolname="unknown"/>
<stackStatement index="28" address="0x00003272" symbolname="unknown"/>
<stackStatement index="29" address="0x00003199" symbolname="unknown"/>
<stackStatement index="30" address="0x00000002" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>
<register name="CS" value="0x00000017"/>
<register name="DS" value="0x0000001f"/>
<register name="SS" value="0x0000001f"/>
<register name="ES" value="0x0000001f"/>
<register name="FS" value="0000000000"/>
<register name="GS" value="0x00000037"/>
<register name="EFLAGS" value="0x00010202"/>
<register name="EIP" value="0000000000"/>
<register name="EAX" value="0x1833a525"/>
<register name="EBX" value="0x9739b621"/>
<register name="ECX" value="0xbfffe810"/>
<register name="EDX" value="0x259a5020"/>
<register name="ESI" value="0x04034240"/>
<register name="EDI" value="0x259a5020"/>
<register name="EBP" value="0xbfffe488"/>
<register name="ESP" value="0xbfffe40c"/>
</registerSet>
<binaryImageSet>
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<binaryImage start="0x01b9c000" end="0x01e1cfff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM"/>
<binaryImage start="0x01ec6000" end="0x01fc6fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE"/>
<binaryImage start="0x01fe5000" end="0x02006fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils"/>
<binaryImage start="0x02013000" end="0x0202cfff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB"/>
<binaryImage start="0x02036000" end="0x0229afff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType"/>
<binaryImage start="0x02316000" end="0x02339fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat"/>
<binaryImage start="0x0234b000" end="0x023a0fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP"/>
<binaryImage start="0x023ae000" end="0x023c9fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings"/>
<binaryImage start="0x023e2000" end="0x02498fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/FileInfo.framework/Versions/A/FileInfo"/>
<binaryImage start="0x024c6000" end="0x024ccfff" type="__TEXT" path="/System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN"/>
<binaryImage start="0x024d3000" end="0x0263efff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl"/>
<binaryImage start="0x02697000" end="0x0269dfff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter"/>
<binaryImage start="0x026a4000" end="0x026c0fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/LogTransport.framework/Versions/A/LogTransport"/>
<binaryImage start="0x026cb000" end="0x02a20fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic"/>
<binaryImage start="0x02bb9000" end="0x02c00fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/../Frameworks/adobe_caps.framework/Versions/A/adobe_caps"/>
<binaryImage start="0x02c10000" end="0x02c50fff" type="__TEXT" path="/System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils"/>
<binaryImage start="0x02cfa000" end="0x02cfbfff" type="__TEXT" path="/System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings"/>
<binaryImage start="0x0807e000" end="0x0808cfff" type="__TEXT" path="/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib"/>
<binaryImage start="0x08090000" end="0x080a2fff" type="__TEXT" path="/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib"/>
<binaryImage start="0x080a6000" end="0x080a7fff" type="__TEXT" path="/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib"/>
<binaryImage start="0x080fd000" end="0x080fdfff" type="__TEXT" path="/usr/lib/libmx.A.dylib"/>
<binaryImage start="0x231f6000" end="0x23201fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Plug-Ins/Extensions/Enable Async IO/Enable Async IO.plugin/Contents/MacOS/Enable Async IO"/>
<binaryImage start="0x23206000" end="0x23213fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Plug-Ins/Extensions/FastCore.plugin/Contents/MacOS/FastCore"/>
<binaryImage start="0x23219000" end="0x2327efff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Plug-Ins/Extensions/MMXCore.plugin/Contents/MacOS/MMXCore"/>
<binaryImage start="0x2331c000" end="0x23368fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Plug-Ins/Extensions/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support"/>
<binaryImage start="0x2336f000" end="0x234c1fff" type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM"/>
<binaryImage start="0x2376a000" end="0x23771fff" type="__TEXT" path="/Library/Image Capture/Support/Hewlett-Packard/Frameworks/HPUIExt.framework/Versions/A/HPUIExt"/>
<binaryImage start="0x2377d000" end="0x23781fff" type="__TEXT" path="/Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/3.0/HPDeviceModel"/>
<binaryImage start="0x237d3000" end="0x23828fff" type="__TEXT" path="/Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder"/>
<binaryImage start="0x23856000" end="0x23859fff" type="__TEXT" path="/Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit"/>
<binaryImage start="0x2385e000" end="0x23a52fff" type="__TEXT" path="/Library/QuickTime/EyeTV MPEG Support.component/Contents/MacOS/EyeTV MPEG Support"/>
<binaryImage start="0x23ba2000" end="0x23bd8fff" type="__TEXT" path="/Library/Image Capture/TWAIN Data Sources/HPScan.ds/Contents/MacOS/HPScan"/>
<binaryImage start="0x23bf4000" end="0x23bf5fff" type="__TEXT" path="/Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/3.0/Frameworks/ClientUI.framework/Versions/3.0/ClientUI"/>
<binaryImage start="0x23d00000" end="0x23f9efff" type="__TEXT" path="/Library/Image Capture/Support/Hewlett-Packard/Frameworks/HPScanControl.framework/Versions/A/HPScanControl"/>
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<binaryImage start="0x90470000" end="0x9051cfff" type="__TEXT" path="/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork"/>
<binaryImage start="0x9051d000" end="0x90528fff" type="__TEXT" path="/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib"/>
<binaryImage start="0x90613000" end="0x9062ffff" type="__TEXT" path="/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting"/>
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Expert:  Molinari replied 1 year ago.
What version of the CS3 suite do you have?
Customer: replied 1 year ago.

10.01

Expert:  Molinari replied 1 year ago.
I meant something like master collection, design suite premium, something like that.
Customer: replied 1 year ago.

Photoshop extended

Expert:  Molinari replied 1 year ago.
It didn't come as part of a suite of programs?
Customer: replied 1 year ago.

Yes it did, but I only use Photoshop - deleted other applications back in 2009.


rebooted and now the message is the same - not enough of RAM

Expert:  Molinari replied 1 year ago.
try this:

  • Open Disk Utility, located at /Applications/Utilities/Disk Utility
  • Select your startup disk on the left of the Disk Utility window
  • Select First Aid from the tabs
  • Click the "Repair Disk Permissions" button

And then use this file:

 

http://www.wikisend.com/download/443660/Adobe__Design_Suite_Premium__CS3_US__k__Leopard_fix.zip

Expert:  Molinari replied 1 year ago.
Customer: replied 1 year ago.

none of this exercise worked. I've even re-booted to see if that would work - nada!


Very frustrated and hungry after several hours of doing this to no avail.


I hope I'm not charged for this service - since nothing has worked.


When I attempt to open Photoshop I get the same old message- will not open and can send a crash report to Adobe - which I have several times.


 

Expert:  Molinari replied 1 year ago.
Customer: replied 1 year ago.

What was the purpose of the patch - which didn't work and what was the purpose of downloading K'ed 2001-2007 Mazzie ? That didn't work either!


Had trouble with Stuffit since it wanted a registration number which didn't work when retrieved out of my existing Smithmicro system


I'm giving up on you since nothing you offered worked.


 

Expert:  Molinari replied 1 year ago.
It may have been easier if you would have revealed the name of the suite as asked.
I'll opt out in case someone else can help...
Expert:  Dan - Master Tech replied 1 year ago.
Greetings, it seems a lot of discussion was centered on the storage capacity of your hard drive and not the RAM memory as it should have been. Deleting photos and freeing up disk space will normally have no effect on how much RAM is being used or available for a program to run. Please check your Activity Monitor before attempting to start Photoshop and reply with how much RAM your system has installed and how much is available without running Photoshop. If necessary you may need to stop other applications from running (non-system apps) that show to be using an excess of RAM. You may have defective RAM or possibly need an upgrade in the amount of RAM you have installed depending on your system to compensate for any increase in usage by programs installed.

Let me know the specifics of your system RAM and we can continue from there.

Dan
Customer: replied 1 year ago.

HI Dan, I did not mean the bad service was from you, but from Molinari.


I have Norbert sitting at my desk trying to figure out a solution. He may answer you shortly.


Susan

Expert:  Dan - Master Tech replied 1 year ago.
Ouch, unfortunately the bad service is reflected on my profile. If there is any possible way to reassign the rating I would appreciate it. It may take a communication with customer service to rectify. In the meantime let me know what you can relative to what I mentioned earlier. Dan
Customer: replied 1 year ago.

Dan are you there?

Expert:  Dan - Master Tech replied 1 year ago.
Yes I'm standing by.
Customer: replied 1 year ago.

Funny, Norbert thought he send you a reply. I'm asking him to forward his info to me so I can send you. Hang in there it'll be a minute or two.


Meanwhile I informed customer service of my mistake of sending you the "poor effort" critique.

Customer: replied 1 year ago.

Hi Dan,
the memory on the MacPro is 2x2Gb, with an available capacity of 2.20Gb when most applications are shut down.
The OS being used is 10.6.8
PS CS3 was failing to start due to RAM issues when the memory was down to 1.7Gb. but after running "FreeMemory" it went back up to 2.2Gb.

The problem now remains that PS keeps crashing now that the RAM no longer appears to be an issue. It provides a crash report which has been sent off numerous times now.

The RAM memory now seems to be resolved, however PhotoShop remains an outstanding issue. Any suggestions?

Expert:  Dan - Master Tech replied 1 year ago.
I would be interested in knowing if a more recent version of Photoshop would be subject to crashing. CS3 has a reputation for unexplained crashing and since Adobe no longer supports that version it makes it all the more difficult to resolve issues with newer operating systems or OS updates. You should be able to download the current Photoshop version from Adobe for a 30-day trial. The unfortunate aspect of this is that it may not even be the fault of PS solely and may be that there is an unknown (at this time) conflict. Try downloading the full version trial if possible to see how well it functions. Unless prompted otherwise before installation it should have no effect on your currently installed version.
Customer: replied 1 year ago.

Thanks anyway Dan, I don't think that your answer is sufficient, since it will eventually force me to purchase the software in 30 days.


I'm on with Photoshop - they probably have the answer to all this mess!


Cheers,


I'm signing off

Expert:  Dan - Master Tech replied 1 year ago.
OK, I wasn't pushing you off, I just needed to have you try the demo. We could have still continued to work on the problem. Sorry I gave you the wrong impression.

Dan
Expert:  Rachel-Mod replied 1 year ago.

Hello,

I’m a moderator for this topic. It seems the Professional has left this conversation. This happens occasionally, and it's usually because the Professional thinks that someone else might be a better match for your question. I've been working hard to find a new Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!

Rachel

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  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
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    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
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    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
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    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
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    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
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    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified