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Tom, Mac Support Specialist
Category: Mac
Satisfied Customers: 675
Experience:  8 years experience as a Mac administrator for a college
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just got this mac forgot my password & apple i.d. can only

Customer Question

just got this mac forgot my password & apple i.d. can only enter computer as guest what do i do
Submitted: 3 years ago.
Category: Mac
Expert:  Tom replied 3 years ago.
Hello and thanks for using

Do you have the DVD's that came with the computer?

What OS are you running? ie. 10.5.6 or 10.7.2

If you click on the Apple icon in the top left and choose about this mac. It will tell you the version number.
Customer: replied 3 years ago.


Expert:  Tom replied 3 years ago.

You will need to Boot in Recovery Mode:

Press Command and R keys in boot and hold the keys until you see the Apple icon.


If your Mac has got a wireless keyboard, hold them when you hear the startup sound

When it starts, select Utilities > Terminal, and type:

Press your user and type your password. Finally, reboot.