Hi, I will assist with this issue.
Is it the 4-digit passcode: in this case, you can reset it:
My ipad states I am locked out for a further 14 minutes. I downloaded i tunes & it is up todate. I held down the power button & the Home button as described but no success.
Please try again
To insure I am holding down the correct buttons, the home button is on the face of the i pad & the power button is a black 1 inch or so button on the side of the i pad?
I was holding down the incorrect Power button but after trying the previous advice still locked outwith the correct power button. The i pad now does not show time left to be locked out
Try again please
The down loaded i tunes states it can not connect to my ipad due to the lock out/ incorrect passcode
that's fine, just press and hold the Home button and the Power button at the same time.
see video instructions at
(press & hold the power button to turn it off first)
i tunes now stated " i tunes has detected an i pad in recovery mode. You must restore the i pad before it can be used with i pad"
yes please continue
How is it going?