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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8629
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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This answer was rated:

Unable to use Apple Work Help.
HVURL HandlerErrorDomain1002
I assume you mean Apple Works? Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 3 years ago.
Apple Work 6 correct
Mac OS X 10.6.8
2.66 GHz intel Core 2 Duo
4 GB 1067 MHz DDR3
I want you to check some things that may or may not be affecting the situation. It is posted as an Answer because of site rules but it is really just a diagnostic test.

Open Macintosh HD / Applications / Utilities and double click Disk Utility. Highlight your hard drive, usually Macintosh HD, and click on Verify Disk on the far right. If that is OK in green type, then click on Repair Permissions on the left.

Note: If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
Customer: replied 3 years ago.

Sorry for taking such time. Had to contact my brother for translation of the English (American) Done according to your suggestion but same problem.

Brothers suggestion: try to find an upgrading of Apple Work 6.

Easier said but done ! / I am 82 so the brain´s not working as on Steve

Jobs, wich book I´m just reading.

Ok So Verify Disk was OK in green type and then you Repaired Permissions? If so go here and install this:

Let me know.
Customer: replied 3 years ago.

6.2.9 is already there

Can you open AppleWorks at all? I would still try reinstalling that again.
Also go to the Apple Logo to Software Update.
Customer: replied 3 years ago.

No need for any program


Taking a break



Happy New Year



Ok your help files are corrupt most likely that is why you should reinstall that update for Appleworks. Let me know
Customer: replied 3 years ago.

Unable to uninstall.


Åtgärden kan inte slutföras eftersom objektet ”Startfönster” är låst.


The step could not be done as the "starting window" is locked .



Do you have an install disk for Appleworks?
Customer: replied 3 years ago.


Do you have iWork?
Customer: replied 3 years ago.

No. Shall I try the back up ?

iWork is the modern replacement for AppleWorks which was discontinued in 2004. It will open all your old Appleworks files if they were saved with the neweset version. I suggest you buy that but you can try this:

Drag the whole AppleWorks folder to the Trash then hold down the Option key while emptying the Trash (there are some locked files in the package). If you've never used AppleWorks, that's it, there isn't anything else. If you did use it, there will be an AppleWorks User Data folder in your Documents folder & a .plist & a folder in your Home > Library > Preferences.

Then reinstall from:

Customer: replied 3 years ago.

I found whar you suggested and took it away.But still the same answer with the "starting window" locjed.

It seems I´m gonna by the iWork as long as I cant uninstall.


Closing for to-day. My wife calls for dinner.


Ok good luck
Customer: replied 3 years ago.

Helloh !

It´s a Catch 22 situation.

I finally could uninstall Apple Work 6 but now I can´t update the 6.2.9 as I don´t have the original Apple Work 6

Tried to find it to download bit it seems it´s no longer exists.

To get iWork I have to upgrade the computer to 10.7.4 (Lion?)

If I do, can I then reach my old apple works documents ?

No everything is shambels.

As I have a backup on my HD I can use that, but I don´t really know

how to do it.

Give me a minute I may be able to fix that.
Customer: replied 3 years ago.

Looking forward to it !!

Ok I'm getting it I'll let you know.
I may not get back to you until tomorrow did you close the question?
Are you still there?

Let me know

Customer: replied 3 years ago.

I´m still here. You might be asleep.- It´s night over there.

Here it´s time for morning coffee.


Customer: replied 3 years ago.

Morning !


I copied the Apple Work from my old HD but the same info about the Help

program is there.


Quote; HVURL HandlerErrorDomain1002


It must be something wrong. BUT, I can live with that, so if you can´t

find out what to do about the message I think we close the subject.


Nice hearing from you.

Whish you a Happy New Year


Sorry go here and download:

If you can save all your Appleworks files with the latest version they can all be opened with iWork.
Customer: replied 3 years ago.

I´m stupid enough not to understand what you mean with saving

the Apple Works files. How to do it ? Where and how?

If you resave your old Appleworks files with the latest version 6.2.9, then they can be opened with iWork. Did you get the download?
Customer: replied 3 years ago.

Yes, but it says that it seems like the program is already in the computer.


But to get the iWork I have to run Lion.


Thera are more than one possibility to get it, but wish one should I chose ?

Yes but it is not working correctly right? Replace that version with this one:


And yes you will have to Upgrade to Mountain Lion to use the new iWork.

Customer: replied 3 years ago.

Thank you. That worked OK with the Help.

But gosh, it is an English version !

Well, I save the Swedish version and compare where I don´t understand.

Re iWork and Lion I will see later.

Ok good luck.

If you are satisfied, please kindly Accept and provide OK Rating - or Above. Thanks. If not please Reply to Expert and let me know, I am here until we can fix the problem.
Mike and 3 other Mac Specialists are ready to help you