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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9784
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi there - I am currently running my trusty old Mac OS X 10.4.11

This answer was rated:

Hi there - I am currently running my trusty old Mac OS X 10.4.11 and finding several sites saying that I need to upgrade to at least 10.5 or higher. I have no idea how to do this and my usual go-to guy is away for the holidays. Panic! Is there a simple point and click way to do this? I'd appreciate any help you can give. Thanks, Mick
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Could you please give me the hardware specs of your Mac ? Click on the Apple icon an select About This Mac. Click More Info. Copy and paste everything from there to here
Customer: replied 3 years ago.

I wS able to right click and copy but now i can't seem to paste - the option doesn't appear in the box


Try using the shortcut Command + C for copy and Command + V for paste
Customer: replied 3 years ago.

Hardware Overview:


Model Name: iMac

Model Identifier: iMac4,1

Processor Name: Intel Core Duo

Processor Speed: 2 GHz

Number Of Processors: 1

Total Number Of Cores: 2

L2 Cache (per processor): 2 MB

Memory: 2 GB

Bus Speed: 667 MHz

Boot ROM Version: IM41.0055.B08

SMC Version: 1.1f5

Serial Number: W860221RU2P


Your Mac can handle upto 10.6 Snow Leopard, but not the 10.7 Lion and 10.8 Mountaion Lion.

You have to buy the Snow Leopard 10.6 Retail Discs to upgrade your Mac. You can't download Snow Leopard from internet.

You can buy it from or for cheap rates

See here :

Upgrading is easy, just put the disc to your Mac and follow the onscreen instructions to upgrade.

Please let me know if you have any questions. Don't Rate my answer until you are satisfied

Ashik and 6 other Mac Specialists are ready to help you
Customer: replied 3 years ago.

Thanks Ashik - I'll get the recommended software. Happy New Year!

You're most welcome :)

Happy New Year to you too,