Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.
No software updatesinstalled.
When I turn on the mac, (using the hard reset) the keyboard lights up cetain buttons work (e.g.) F11 sound will make a beeping noise if I touch it.
I'm not sure Ashik. I bought the mac book por 2 years ago. I can't see any where that the battery can be obviously removed from.
By the way, I'm base in the UK, so it helps to phone my number is XXXXX 1428 68 46 16
Reset PRAM and NVRAM
Please let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until you are satisfied.
Thanks Ashik, this sounds positive. Sorry fo being thick but I can find/locate tehe "option"key... cmmd, P an R are obvious. Where is it/what does it look like?
Thanks Ashik. i've tried both but neither apper to have worked. Although interestingly, when I did the 2nd option the keys now make a noise when I press them.
Any furhter thoughts?
I haven't heard back from you Ashik? Is there anything else I can try or should I take the laptop to an apple store?
The first solution you gave worked in that I got the 3 chimes whilst holding the 4 keys down. I then released the keys and got a further chime sound. But the screen didn't light up
It sounds like a hardware problem. I want you to turn off your Mac for 20 minutes and also unplug the Power cable. This will clear cache or temporary memory of your Mac. Then turn it back on. If that didn't work, then it must be a hardware problem and you will have to take it to the Apple Store for repair.This usually happens if the Logic Board/Display is failing or it must be related to RAM too. This is something we can't fix online. I'm really sorry I couldn't solve your problem. Please don't rate me Bad or Poor Service if you are not satisfied.Let me know if you have any questions.
Thanks Ashik, I'll do as you suggest. And don't be concerned about bad or poor servie - I appreciate that if it's hardware failure you can't help fix this remotely.
I'll let you know the outcome in 20 minutes.
Thank You. One more suggestion. Take out the RAM from your Mac, clean them and put it back. See here : http://support.apple.com/kb/HT1270
This also happens if there is any problem with RAM too.
Thanks Ashik, i'll give this a go. one fina question: I've downloaded lots of music from apple i tunes onto my iphone but it offor95% of them I can't listen to them unles I have web access/service.
Could this be somthing to do with settings etc?
Yes they were. It's really wierd. A couple of soungs work, all the ohters are "greyed out"
Thanks ashik - can you outline the steps I need to delete all the songs from my i phone?
I bought them on both.
Thanks Ashik - that's great, I can now delete all the songs not working on my i phone.
However, given I can't access my mac book pro I dont think I'll be able to delete these. And I don't have the right size screwdriver to take apart the back of the Mac to extract and clean the RAM. So'll I'll go to the store for that part.
Once I've deleted all the music from my I phone, will I then be able simply dowload it again from I tunes store without the need of my macbook pro? And if so how would I do this? Thanks, XXXXX XXXXX very helpful.
Thanks Ashik, I'm through to stage 5 of Tap Music but not stage 6
"Once you've located the music you are looking for, tap the download button." I can't see a download button
No. I've gone through all the steps but don't see this option.
Where I'm left at is being able to view all the individual songs that I've downloaded previously.
I'm in hte purchased music section of I Tunes
Ah, brilliant thanks! that works.
Quick queston, I've around 100 or so songs to use the cloud to download each song individually. I can see at the top of the screen a "donwload all" section. Will that just spend 30 mins or so and do it all for me rather than having to "cloud" each song individually?
Brilliant - thanks so much Ashik - You'll be getting the top rating from me for all your help!
You too, all the best. Regarding the Mac problem, at least I know now there's an issue with the hardware rather than making a wasted to journey to an Apple store - because I tried the two checks you suggested to establish the issue.