I want to make an appointment to have someone look at my internet connection. I think I have a virus because neither Safari nor Firefox will let me connect.
Welcome to Just Answer.com. My name is XXXXX XXXXX X will be your Expert today. Thank you so much for using our services. I am sorry your having trouble today and understand your frustration. Hopefully we can resolve your problem together.
Just Answer is an Online Support based website.
I am sorry to say we do not offer onsite service or have a place for you to take your computer.
I can either offer you some information and see if we can get this fixed for you via this chat, or I can give you the link to a website where you can find the nearest Apple Store in order to get this repaired.
I will wait for you to reply in order to provide you with the option.
Network diagnostics may also help pinpoint the problem; open System Preferences > Network, click Assist me… then Diagnostics…
Let me know what the Diagnostics says or if it fixes the problem automatically for you.
I took the computer to an Apple consultant and he seems to have fixed the problem.