How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6703
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I have a iMac 17" Core 2 Core all-in-one computer and need

Resolved Question:

I have a iMac 17" Core 2 Core all-in-one computer and need to install the OS X 10.5.2 operating system. When installing the original dist 1 of 2 a message says that I can not install this software on this machine. Now I can not get the disk out of the CD slot of the computer. Can you advise on how to get the OS installed.
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.


Are those are the discs came with your Mac ?
Customer: replied 1 year ago.

I just know that the disk are original disk for iMac and are 10.5.2 version.

Customer: replied 1 year ago.

I purchased the machine from a 3rd party without the original disk and purchased the disk separate.

Expert:  Ashik replied 1 year ago.
How do you know they are the Original discs ?
Customer: replied 1 year ago.

The disk have the apple logo on them, so I assume they are the original install disk as I was told by the seller.

Expert:  Ashik replied 1 year ago.
The Mac OS X discs (gray color discs or Restore discs) are machine specific discs, means that the Mac OS X on that disc can be installed only on the Mac came with it. I mean, the discs of one model of iMac can't be installed on the other iMac model. The error you are getting simply indicates that disc is not compatible with your iMac. Apple designed it in that way.

If you want to install OS X on your Mac, you have to buy either the Original installation discs for your Mac or you have to buy the Mac OS X Retail Discs. Retail Disc can be installed on any Macs. Retail Discs are not machine specific.

The best option is, buy the Mac OS X 10.6 Snow Leopard Retail disc and install it on your Mac. You can buy the 10.6 Snow Leopard Retail Discs from eBay.com or Amazon.com for less than $100

To eject the disc from your Mac, restart your Mac and immediately hold down Eject key on your Keyboard until the disc ejects or immediately hold down the left/primary mouse button unti it ejects.

Please let me know if you have any questions. Don't Rate my answer until you are satisfied.

Expert:  Ashik replied 1 year ago.
Customer: replied 1 year ago.

I did what you suggested to get the disk out of the cd slot without success. Any other suggestions.

Expert:  Ashik replied 1 year ago.
Are you able to boot into the disc ?
Customer: replied 1 year ago.

Yes the computer boots up with the scrolling ball with the OS disk in the cd slot.

Expert:  Ashik replied 1 year ago.
Turn off your Mac for 10 minutes. Turn it back on and immediately hold down Option key on your Keyboard. This will bring Startup Manager screen. From there, hold down Eject key until the disc ejects. Did that work ?
Customer: replied 1 year ago.

That did not work. I tried multiple times with out success. I hear the cd disk trying to eject while holding down the eject key, but it will not eject the cd.

Expert:  Ashik replied 1 year ago.
It seems like it is stuck there. Boot into disc, click on Utilities menu and select Disk Utility. In Disk Utility, select the disc and can you see Eject icon there ?
Customer: replied 1 year ago.

When I selected the eject button in the disk utility. a message says Eject jailed this disk could not be unmounted. Make sure that all apps and files are closed. How do i close apps and files

Expert:  Ashik replied 1 year ago.
There are no apps to close. We can reset the PRAM of your Mac and then eject. Follow the steps below to reset the PRAM
  1. Shut down your Mac
  2. Locate the following keys on the keyboard: Command, Option, P, and R.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears and before the chime sound.
  5. Hold the keys down until the computer restarts and you hear the startup sound for three times.
  6. Release the keys and turn it back on.

 

Then turn it back off for 20 minutes and also unplug the Power cable. This will cool down all components of your Mac. Then turn it back on and immediately hold down Left mouse button for 30 seconds. Let me know if that didn't work

Expert:  Ashik replied 1 year ago.
Are you able to eject it ?
Customer: replied 1 year ago.

I will be leaving for several hours, and will be checking back with your suggestions this afternoon.

Expert:  Ashik replied 1 year ago.
Ok..Have a great day,
Ashik
Customer: replied 1 year ago.

I have tried your last suggestion and the disk still will not come out of the optical drive. I still get the message that the disk could not be unmounted and to close all applications and files.

Customer: replied 1 year ago.

I finally decided to open the case and was able to pry open the disk by moving over the white pin inside the disk drive while hitting the eject button on the keyboard and the disk popped. Finally solved.

Expert:  Ashik replied 1 year ago.
Sorry for the delay. It was very late in here and had to sign off. It was jammed in there. I'm glad you got it out. If you like my service, please rate me as Positively.

Best Regards,
Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6703
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 4 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified