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Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6390
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I have a voice broadcasting system call ibuzz

Resolved Question:

i have a voice broadcasting system call ibuzz and for some reason I am unable to hear the recorded voice message. my flip for mac is saying that "the file is not a movie" and it shows up at file "download.php" are you able to help me with this?


 


On a PC I am told that windows media player works just fine.

Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is XXXXX XXXXX X look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.


The download.php isn't either a Movie or Audio file. It is a web file. Can you recheck it ?
Customer: replied 1 year ago.

what do you mean recheck it? I have messed with this computer and done internet searches and rechecked it and it still continues the same thing

Expert:  Ashik replied 1 year ago.
I mean check that it is the correct file. The .php is neither Video nor Audio file. Are you sure that is the correct file ?
Customer: replied 1 year ago.

I hope this picture helps.


 


 


Expert:  Ashik replied 1 year ago.
I understand. It seems like the file didn't download properly. Can you try it from differnet browser like Chrome ? Get it from here : https://www.google.com/intl/en/chrome/browser/
Customer: replied 1 year ago.
Does chrome work on Mac? I did try on firefox
Expert:  Ashik replied 1 year ago.
Yes. Don't you have a option to download those recordings to your Mac ?
Customer: replied 1 year ago.
Yes when I right click but it downloads what the page looks like. I will try google chrome next but it will have to be later tonight
Expert:  Ashik replied 1 year ago.
Sure. Add a bookmark of this page, so you can get back to me later. Let me know how it goes
Customer: replied 1 year ago.
Ok thanks
Expert:  Ashik replied 1 year ago.
You're welcome :)
Customer: replied 1 year ago.

okay, well I have downloaded google chrome and reinstalled flip 4 mac , and I still am unable to hear the audio voice recordings that should normally pop up with windows media player on a pc, but I have a mac and have been told that flip 4 mac will work, but I am still having trouble. Any other suggestions.


Sorry it took so long to tell you my results....and thanks for your time.

Expert:  Ashik replied 1 year ago.
The problem is not with playing the file, but with downloading the file. It is not downloading properly.

Right click on the link of the file and select Save As. Does it download now ?
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6390
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 3 other Mac Specialists are ready to help you

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