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Ask iteachmac Your Own Question

iteachmac
iteachmac, The Duke!
Category: Mac
Satisfied Customers: 864
Experience:  Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
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I cant import anymore songs to iTunes

Customer Question

I can't import anymore songs to iTunes
Submitted: 1 year ago.
Category: Mac
Expert:  iteachmac replied 1 year ago.

iteachmac :

Welcome ,I will give a full and clear answer to your question, please make sure to reply to any questions I have. They may be essential to my reply.

iteachmac :

Hi what version of itunes and mac osx are you using?

iteachmac :

have you tried the normal import button and checked import settings are set , please toggle them from aac to mp3 and try again .

iteachmac :

make sure the cd is clean .

iteachmac :

does the cd play in itunes otherwise ok ?

Customer:

I tryed on previous version of iTunes 10, and today i downloaded the newest iTunes 11 with the same results, I'm using mountain lion, I have iMac just 6 months old.

iteachmac :

hi ok .

iteachmac :

does the cd play in itunes otherwise ok ?


Customer:

I just changed from aac to mp3 no positive results

Customer:

i'm going to check

iteachmac :

can you swap the setting back to aac .

iteachmac :


does the cd play in itunes otherwise ok ? yes no ?



iteachmac :

i take it the mac hd has plenty of space remaining ?

iteachmac :

thanks.

Customer:

the cd plays normally and i can import from cd to library

Customer:

I'm using the external hard drive as iTunes storage 3TB it's more than enough space

Customer:

i Changed back to aac

iteachmac :

ok .

iteachmac :

so importing from cd works ok .

Customer:

yes no problem with that

iteachmac :

and shows in the library .

iteachmac :

ok what file /s are not importing ?

iteachmac :

perhaps permission issue .

iteachmac :

or incompatible file format .

iteachmac :

or missing tags .

iteachmac :

such as filename.tag , filename.mp3 etc

Customer:

import from cd shows in library. It's not importing from mp3, i can check permissiopns

iteachmac :

give me detail on one single file that wont import ?

iteachmac :

so dragging an mp3 that resides on your mac desktop . does not copy to the itunes folder . drag a file to the top left hand corner and drop once become blue .

Customer:

sorry it's aac, 44,100 khz, bit rate 337 kbps

iteachmac :

aac ok . is compatible , from where was it downloaded ? etc , does it have DRM on the file?

Customer:

no it does not help, i tryed with mp3 nothing happens

iteachmac :

drag a file to the top left hand corner "of itunes window " and drop once it becomes blue highlighted .

iteachmac :

is the file on the mac desktop?

iteachmac :

to begin with ?

iteachmac :

can you try in the finder , copy the file to the external hds music / itunes folder

Customer:

nothing happens with draging , the file is on main Hard drive

iteachmac :

can you read write the external hd . using finder ?

Customer:

i'm using path finder

iteachmac :

ok .

iteachmac :

just in case there is some clash , can you quit path finder and use finder with itunes , quit both , and re launch itunes with finder loaded also .

iteachmac :

keep path finder quit .

Customer:

ok i'll try

iteachmac :

can you read write the ext HD in finder or path finder . also .

iteachmac :

Is the ext HD mac format ?

iteachmac :

you can use get info on its icon for info .

Customer:

yes it's formated to mac

iteachmac :

are the files you mention in get info , showing tags .aac or .mp3

Customer:

i can read & write the file

iteachmac :

mac format extended journaled . NON CASE SENSITIVE>

iteachmac :

?

Customer:

yes

iteachmac :

ok

iteachmac :

can you run a HD test on the ext hd .

iteachmac :

do you know disk utility ?

Customer:

sucsess it imports from finder!

iteachmac :

also perform permissions repair for mac HD boot drive .

iteachmac :

ok . so path finder is making an issue ? or at least if finder not loaded . ?

iteachmac :

was your setting for path finder , to opt finder quit on load etc or both run ?

Customer:

yes it was

iteachmac :

ok you can try , with both loaded . and test again .

Customer:

quit finder

iteachmac :

itunes may use the finder for its import task .

Customer:

from path finder?

iteachmac :

load both path finder and keep finder open also .

iteachmac :

theres an option to keep finder loaded.

iteachmac :

i.e not quit.

Customer:

i didint have any problem with this untill today i've been using path finder for years

iteachmac :

try that , it may work , if not , youl have to quit path finder and make sure finder is open while importing.

iteachmac :

check your read write access to the ext hd using get info , check your user is added .

Customer:

ok

iteachmac :

also check both music and itunes folders etc on the ext hd .

iteachmac :

i dont know why the clash prevents .

iteachmac :

but it seems the fault .

Customer:

i tried but still does not want to import from path finder

Customer:

the finder was open and i changed the settings in path finder preferences

iteachmac :

ok , then theres an issue with path finder .

iteachmac :

so with path finder quit , itunes then works?

Customer:

what can i do?

iteachmac :

you can contact or report the issue to path finder support .

Customer:

from finder there's no problem with importing

iteachmac :

for importing theres no real hardship in reverting to finder for that job .

iteachmac :

was path finder updated recently ?

Customer:

2 months ago

iteachmac :

perhaps it coincided .

Customer:

i have opened both know finder & path finder

iteachmac :

does path finder read right the ext hd in path finder ?

Customer:

i'm going to check it

iteachmac :

try get info on the ext hd set permissions for ext hd to - ignor ownership on this volume .

iteachmac :

any change in problem?

Customer:

but i have this problem with both external hd and main hd on my iMac HD 1

iteachmac :

does path finder report any issues in console while importing ?

Customer:

no

iteachmac :

no=?

iteachmac :

are you a paid product with path finder , id hit up there tech support .

Customer:

now i got the message that new version of path finder is ready to download

iteachmac :

must be from last update.

iteachmac :

id install that update .

iteachmac :

perhaps a fix there .

Customer:

yes it's legal i paid for that i can try to contact with path finder support

iteachmac :

ok . :) happy days

Customer:

with new version of path finder everything is right , importing music files without any problem , thanks a lot

iteachmac :

there maybe other apps that have issues with import and path finder i.e..:-

iteachmac :

ok good news :)

iteachmac :

seems similar issues in aperture ..

iteachmac :

glad you mentioned your where using path finder so early on .

Customer:

I'm going to sleep it's 2AM in norway i have to stay up at 7AM, thank you for help

iteachmac :

super :) happy music .

Customer:

thanks

iteachmac, The Duke!
Category: Mac
Satisfied Customers: 864
Experience: Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
iteachmac and 5 other Mac Specialists are ready to help you

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