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Ask Jesse Your Own Question

Jesse
Jesse, Mac Support Specialist
Category: Mac
Satisfied Customers: 2287
Experience:  Life-long Apple Geek & Power User, 10+Years Apple Experience
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my disc will not load on my mac pro???

Customer Question

my disc will not load on my mac pro???
Submitted: 4 years ago.
Category: Mac
Expert:  Jesse replied 4 years ago.

Jesse :

Hello, and welcome to JustAnswer.com!

My name is Jesse, and I'm here to help.

Jesse :

Does any disc show, or is it a specific disc that's not working?

JACUSTOMER-6avs2558- :

It will not even load and it is a disc that i have used many times in the past... it is not even taken in the drive mechanism.

Jesse :

Try reseting the PRAM, by holding the P+R+Option+Command keys together while restarting. Hold them for 3 full restarts.

JACUSTOMER-6avs2558- :

Did so with no luck...

Jesse :

How old is your Mac Pro?

JACUSTOMER-6avs2558- :

Sept 2009

Jesse :

So this is not the tray model, that you place the disc into, but the model that grabs the disc from you?

JACUSTOMER-6avs2558- :

yes

Jesse :

Try restarting while holding down the Option key. Once you reach the disc selection screen, try inserting the disc.

JACUSTOMER-6avs2558- :

Any other ideas?

Jesse :

At this point, that confirms the drive has gone bad and will have to be replaced. It's a fairly cheap repair on that model, and you might be able to do it yourself, if you're comfortable opening the machine.

Jesse :

I can provide replacement instructions if you'd like.