Hi, and welcome to JustAnswer! My name is XXXXXXXX XXX I am excited to get started with you.So I can better assist you, I will need additional information from you. When you click on Share in iphoto, is facebook grayed out?
No, it just says check your internet connection and try again. I can write on Facebook, but can't post photos, so assume it is an iphoto issue.
Thanks for the additional info. The first step in our troubleshooting process is making sure your software is up to date. Click on the apple logo in the upper left corner and click on software updates
Let me know if there are any updates available
Just itunes, which I rarely use. Should I install it?
No, that is not necessary now since that does not relate to your current issue. You can do that later. We are going to reset iphoto (which does not delete any photos) and then we will repair your computers permissions. What operating system are you running?
I was referring to your computers operating system. To find this out, click on the apple logo in the upper left corner and choose about this mac. Please read me the version number
Version 10.6.8 / 2.4 GHz/2GB 667
Lets begin with resetting iphoto. First, quit iphoto. Then open finder by clicking on the happy face icon in the dock. In the left column, you should see your account folder (house icon) click on it
Don't know how to do this!
Ok, lets take it step by step. Did you click on the finder icon yet? It is the smilie face icon in the dock
In the left column within finder, do you see your account name. It has a house icon
Just lists all the applications; don't know where or how to put the smile.
yes house icon is there
Do you see Macintosh HD in the left column
Ok, click on that.
Within the house icon, you will see a library folder. Do you see it?
Ok click on the library folder. Within the library folder, you will see a preference folder
Within the preference folder find, locate and delete com.apple.iPhoto.plist. You can delete this file by dragging it into the trash. Make sure iphoto is closed
Too many; will look again
Take your time. You will notice that it is alphabetical order
Ok. Do you also see another plist file that contains iphoto in the file name?
Dozens of plist files
Do they contain the word iphoto in it?
No files with photo in it. I need iphoto
Ok good. I just wanted to make sure you did not have more than one iphoto plist. You already deleted the necessary file. Now you can go ahead and empty the trash. Click on the trash can and then click on empty in the upper right corner
Deleting over 8000 items
Now we are going to repair your computers permission. It helps to correct problems with tasks that you were able to complete in the past. To do this, Click on the magnifying glass in the upper right corner and type in disk utility Let me know when it is open
Where do I do this? Where is disk utility?
Click on the magnifying glass in the upper right corner and type in disk utility
Yes, I did this.
Is disk utility open?
Typed in the words. Says iphoto works.
What says iphoto works?
I was mistaken.
Ok when you click on the magnifying glass, type in disk utility. When you see disk utility, open it
If you can not open it by clicking on the magnifying glass, we can surely open up another way
Are you still with me?
Ok, lets open disk utility from finder. Can you open finder again by clicking on the smily face
Yes, I see a new system profiler on the dock but not disk utility
Yes, I'll find and then do what?
Click on Applications in the left column
Scroll down and locate the utilities folder. Within the utilities folder, you will see disk utility. Double click on it
Yes, I did. Nothing happened. Will try again.
did not work!
Ok. Make sure you look in your dock to see if it is opened. It has a hard drive with stethoscope
Try to right click on it and choose open. If you can not right click, press and hold the control key and then click on disk utility
Did this and can't find disk utility
Is it that you can not find disk utility or you can can not open disk utility
Put it on my dock but can't find it/
You do no need to put it on your dock. Just double click it to open it. Go back to your applications folder
Click on the utilities folder
When you click on the utilities folder within applications, do you see other applications?
Pressed on it; asked it to open
so you were able to find disk utility within the utilities folder correct?
And double clicking on it does not open it correct
When you click on the utilities folder, do you see a list of other applications?
Yes off to the right side
Notice disk utilities icon and Look on your dock. Do you see the same icon on your dock?
Yes, it's on my dock
Ok, that means it is already open. click on it to bring the page forward. You may also need to move pages out of the way to see it
Shall we consider this fixed?
We have one more step that needs to be done within disk utility
Click on disk utility on my dock?
Asks me to select a disk, but I have nothing to add right now. Thanks for your help.
Can you open iphoto
You will see your macintosh HD in the left column
that is the disk that you need to select. We are actually almost done, you just need to select macintosh HD in the left column
Yes, I pressed macIntosh HD
Ok great. Now at the bottom you will see Repair permissions
click on that
It will begin to repair your permission issues
Looking for repair permissions
It is right underneath the white box
Here is the illustration
Can't find it
Did you click on the picture that I sent you
I cannot find it!
Ok, lets put this on hold for a minute. Do not close disk utility. Lets see if iphoto will work without repairing the permission. Open iphoto
I cant find it!
Can't find what? iphoto?