How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask David Your Own Question

David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1253
Experience:  BSc, H.Dip, Apple Certified
39216975
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

My Apple iMac turns on with the sound and the Apple logo appearing,

Customer Question

My Apple iMac turns on with the sound and the Apple logo appearing, then there are a few clicks and withing 20 seconds it turns itself off again.

It was fine when I went to bed and not working in the morning. This machine is only 7 months old, and is an all in one desktop.
Submitted: 1 year ago.
Category: Mac
Expert:  David replied 1 year ago.
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

Do you hear a physical clicking noise inside the iMac?

Thank you,
David.
Customer: replied 1 year ago.


Yes

Expert:  David replied 1 year ago.
Hi,

This means the hard drive has failed, and it needs to be replaced in a service centre, it is not possible to do it at home.

Where was the unit purchased?

Do you know your closest Apple Store or Apple Authorised Service Provider?

Thank you in advance,
David.
Customer: replied 1 year ago.


This machine was purchased in Spain, hence my difficulty in finding a service engineer, preferably one that speaks English. Also it is a large unit to return anywhere.

Expert:  David replied 1 year ago.
Hi,

The warranty from Apple is worldwide. Are you still in Spain?

Let me know where you are and I can advise the best options.

Sincerely,
David.
Customer: replied 1 year ago.


I am in the Almeria region of Spain close to Mojacar. I believe there is an engineer in Almeria which is 100k from where I am. I would love to be able to find one a little nearer.

Expert:  David replied 1 year ago.
Hi,

The closest is Almeria, but you can phone Apple and arrange collection and return.

There my be a small charge for collection and return, as the warranty doesn't cover this. However ask for an exemption, and say how far you are, how unhappy you are that it has failed in warranty etc. and it should be OK.

Here is the number from Spain, but you will speak to a person who is multilingual or you will be transferred.

(34) 902 151 992

Let me know if it gives you any problems.

Sincerely,
David.
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1253
Experience: BSc, H.Dip, Apple Certified
David and 3 other Mac Specialists are ready to help you
Customer: replied 1 year ago.


Thanks very much for your hel, this is what I suspected. I have already tried this number it is the phone help line. They are not keen to offer too much help unless you have a contract with them. It is only free for the first 3 months.


 


I have an address and phone number of the repair people in Almeria, I just need to pluck up the courage to try and deal with Spanish on the phone.


 


Lovely idea about collecting it, I doubt that they would ever arrive as I live in the mountains and no one is keen to come up here.


 


 

Expert:  David replied 1 year ago.
Hi,

It really is worth trying with the phone number I gave you. Where you are makes no difference, and there is a good chance the pickup will be free.

You will speak to a Spanish and English speaking person. I worked in Apple European headquarters for over 5 years, and have many Spanish friends there. They have a Spanish desk, but all agents speak good English.

If you decide to call Almeria, they may charge for collection. I thank you for your rating, and remember you can ask me any follow up questions you may have.

Let me know if anything comes from the phones calls.

Best regards,
David.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
David
David
Mac Support Specialist
1253 Satisfied Customers
BSc, H.Dip, Apple Certified