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Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1884
Experience:  Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
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Can anyone please help. Trying to access my DVR from my mac

Resolved Question:

Can anyone please help.
Trying to access my DVR from my mac and cant find any program to access it.
Firewall is off
Can view from mobile device so I know the ID and PW are correct.
Thank you.
Submitted: 1 year ago.
Category: Mac
Expert:  Jins M. N. replied 1 year ago.

Hi. Thanks a lot for posting your Query here. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.


Sadly, there are no third-party applications able to access the majority of commercially produced DVRs. For the most part, manufacturers use a proprietary format to stream video data to a client, and that client is almost always an active-x component in IE, or is otherwise, a dedicated application provided by the DVR manufacturer.

So can you please give the manufacturer and model details of your DVR ? Then we can check weather it is MAc compatible or not.


Regards
Jins
Customer: replied 1 year ago.

Hi there


Dont have that with me currently, but I will get back to you with that information soon.


Thank you

Expert:  Jins M. N. replied 1 year ago.
Okay Mark, take your own time and reply me that info when you have it.

Regards
Jins
Expert:  Jins M. N. replied 1 year ago.
There's a program called security spy that works with Macs. I think it will work for you..

http://www.bensoftware.com/ss/index.html

Download their 30 day trial version and check weather it is compatible with your device.

Also visit http://www.a1securitycameras.com/IP-Video-Surveillance-Software.html to check their mac compatible devices and programs.

Regards
Jins


============================================================================================
Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Customer: replied 1 year ago.

Tried the 30 day trial from bensoft but still no go.


Will check brand and list tomorrow.


Thank you

Expert:  Jins M. N. replied 1 year ago.
Okay Mark.
Customer: replied 1 year ago.

Hi there


The DVR brand is Black Diamond


model: PDR XM3004


Hope this helps


Thank you

Expert:  Jins M. N. replied 1 year ago.
Okay mark, let me refer this. Will be back soon...

Regards
Jins
Expert:  Jins M. N. replied 1 year ago.
Hi Mark, actually there is no direct way to access your DVR from a mac. But I want to recommend two methods.

IE On MAC

I believe through internet explorer you can access your DVR. So please follow these steps to run IE on your mac.


If it not helps, you need to

Run Windows within your MAC

You can run windows inside your mac virtually. Then I hope, you can access DVR from that windows. Please click here to see the details on installing windows in mac.

Regards
Jins

============================================================================================
Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Customer: replied 1 year ago.

Ok


I didnt want to run a virtual PC but looks like the only option.


Looks like ill stick to using the ipad for viewiing.


Dont understand why this is so hard


Regards


Mark

Expert:  Jins M. N. replied 1 year ago.
Hi Mark, Most of DVR's Remote viewing only compatible with Internet Explorer. Other browsers like Mozilla Firefox, Opera, Safari etc. are not supported. Because some activex controls with Internet Explorer are using to share the video remotely. So I believe installing IE on your mac as I stated above is a solution for you.

But, if it not helps, you can emulate iPhone in safari of your mac. You said you can see the video on your iPhone. Then I hope emulating will work for you..

  1. In Safari, click on Edit on menu bar, and go to Preferences.

    Tip: If menu bar is hidden, press Alt key to reveal and show the menu bar.

  2. Go to Advanced tab.
  3. Select and check the checkbox for Show Develop menu in menu bar option.

    Enable Develop Menu in Safari

  4. Close the Preferences dialog window, and a new “Develop” menu will show in the menu bar.
  5. Click on Develop on menu bar, and then select User Agent in the pull down menu. A list of commonly used user agents are listed. Select any of (Mobile Safari 3.1.2 – iPhone, Mobile Safari 3.1.2 – iPod touch, Mobile Safari 2.2.1 – iPhone, Mobile Safari 2.2.1 – iPod touch) Then your safari on mac will work like the browser you selected.

    Change and Spoof Safari User Agent String

 

 

Click here to see more about Emulating iPhone (Change User Agent) in Safari and Firefox Web Browser.

If this method also not working, sorry there is no solution for your need.

If you think I helped you give me a positive rating. Then only I will get paid for my time and efforts. A good bonus will make me more happy. If you are not satisfied you can leave without rating my answer and you can ask for the refund of your security deposit.

Regards
Jins


Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1884
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Jins M. N. and 6 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Thanks Jins


Tried that but the DVR viewer on my phone is an app and not viewed through safari.


Tried emulating IE but no luck.


Even trawled through google and other answers but no one has a solution.


Thanks for your efforts anyway.


Regards


Mark

Expert:  Jins M. N. replied 1 year ago.
Sorry Mark, then there is no solution for your need.

If you think I helped you give me a positive rating. Then only I will get paid for my time and efforts. A good bonus will make me more happy. If you are not satisfied you can leave without rating my answer and you can ask for the refund of your security deposit onXXX@XXXXXX.XXX.

Remember us when you need any assistance again.

Regards
Jins

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