Hi, I'm sorry about your iPod issue.
I will assist with this.
Is there any power/light?
Is this the iPod touch model?
Can you please press and hold both the Power button and the Home button together on the iPod for at least 10 seconds, until the Apple logo appears, then wait a bit, then check?
Sorry, that's the wrong image
Is there any power/light at all?
Please try my suggestion when you are available, then reply back to me. Note: you may need to scroll up/down this web page in order to see all my replies. Thank you,
no, nothing. yes it is touch. tried power/home no logo
Sorry, can you try:
Please let me know after trying. Thank you,
If it does not work, you can call for warranty repair: (800) APL-CARE(NNN) NNN-NNNN, and/or check with any Apple store: http://www.apple.com/retail/geniusbar/http://www.apple.com/retail/storelist/http://www.apple.com/contact/
If you have any further question, please let me know. Thank you,
sorry, still waiting for itunes to finish updating. I am his grandmother and not computer savvy. I am still here.
tried - still not working. Will contact warranty repair. Thanks for your help.
You're welcome. Sorry about the hardware issue. OK, if you need anything else, please let me know any time. Before we disconnect for now, can you please rate my service by clicking on the smiley face at the bottom right of this page, then click on Submit / OK when it shows up. Thank you very much,(You may need to scroll down this web page if needed.)
I will contact Apple warrenty. Thanks!