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Mac OSX 10.7.5
Processor 2.8 GHz Core i7
Memory 8 GB 1333 Mhz
Repair complete, but didn't seem to need it
Done. It says: You can't opent the application Microsoft AutoUpdate because it may be damaged or incomplete.
ok i will
The word icon is not in the dock. In its place is a sideward A which does not open either from the dock or the finder. Before I asked contacted you, word mostly worked, but was having troubles with the Review bar. I have nothing now, but a dancing "A"
Can I give you access to my computer so you can do what needs doing?
W icon is not in dock. In its place is a sidewards A--looking like an applications file. I tried the above, it didn't change anything. Still no W in the dock.
The problem was that I accidently trashed some important info, I guess, because that's when it all started.
I attempted clicking on the Word icon. Nothing.
I did as you suggested. Nothing comes up from clicking on the application in the finder. Now what?
Nothing. The icon on the dock--which is only a capital A bounced for a while. Nothing new happened.
Shall we start over with a restart etc?
To review. I must have trashed some important office plugins or something. Can I retrieve them from the trash and drag them somewhere?
I'm running maintenance. The finder is in the dock, but does not open anymore; however, the maintenance "fixing disk" seems to have booted
Fixing Dish Permissions is running running running . . . Is anything happening? I couldn't check the box "Display of Folders" because it was not highlighted. Do I just wait now that maintanance is running? Does this take a while?
What do you think happened to my finder? The finder icon is in the dock, but I can't open it from there or from the system either??
maintenance programme is completed.
I have restarted etc
Went to Applications; then to utiilties, then opened terminal. Terminal is this square box. There is no place to paste in the info, nor is there a place to hit return. Am I in the wrong place? If so, explain.
Are you with me?
Attachments are only available to registered users.
I actually did paste behind $ sign, and I entered it. Nothing. Tried it several times:
Here's what it says:
Last login: Sun Dec 2 21:09:42 on ttys000Galbraith-MacBook:~ evelyngalbraith$ rm ~/Library/Preferences/com.microsoft.Word.plistrm: /Users/evelyngalbraith/Library/Preferences/com.microsoft.Word.plist: No such file or directoryGalbraith-MacBook:~ evelyngalbraith$ rm ~/Library/Preferences/com.microsoft.Word.plistrm: /Users/evelyngalbraith/Library/Preferences/com.microsoft.Word.plist: No such file or directoryGalbraith-MacBook:~ evelyngalbraith$
Just wondering if you are still with me?
So far, I've followed your directions to a T. Isn't working. Can I access you tomorrow? How?