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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 34743
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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how can i restore an ipad that is diabled do to password XXXXX

Customer Question

how can i restore an ipad that is diabled do to password XXXXX not have original pc used with ipad
Submitted: 3 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 years ago.

Viet - Mac Tech :

Hi, I will assist with this issue.

Viet - Mac Tech :

Please make sure you have downloaded and install the latest iTunes software:

Viet - Mac Tech :
  • Connect the iPad to your computer with the USB Cable.
  • Open iTunes program on your computer (make sure you iTunes program is up to date.)
  • On the iPad, press and hold the Home button and the Power button at the same time.
  • After about 10 seconds release the Power button, but continue holding the Home button until the iTunes program shows that it has detected an iPad in recovery mode.
  • Click OK or Restore.
Viet - Mac Tech :

If needed, please connect the iPad to another USB port on the computer.

Viet - Mac Tech :

Please try my suggestion when you can, then let me know the result. Note: you may need to scroll up/down this web page in order to see all my replies. Thank you,