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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1253
Experience:  BSc, H.Dip, Apple Certified
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I have a MacBook Pro computer & a brother 7820N printer. Recently

Resolved Question:

I have a MacBook Pro computer & a brother 7820N printer. Recently, these devices were disconnected to allow new carpeting installed. Now, nothing prints. I'm not certain if it is a simple cable connection which is lacking, or some other reason related to programming or connecting the computer & the printer. Thanks.
Submitted: 2 years ago.
Category: Mac
Expert:  David replied 2 years ago.
Hi,

Click the Apple in the top left corner and click About This Mac.

What does it say for Mac OS X version and processor?

Thank you,
David.
Customer: replied 2 years ago.

David,


 


It is version 10.7.5, & the processor is 2.4 GHz Intel Core i5. Make sense?


 


Jim

Expert:  David replied 2 years ago.
Hi Jim,

Yes it makes good sense.

First thing is that the printer must be detected by the USB port on the Mac.

Make sure it is connected directly, and the printer is ready.

Click the Apple menu, and 'About This Mac' again, and then click More Info...

Click System Information, and USB on the left.

Do you see the printer or reference to it listed?

Thanks,
David.
Customer: replied 2 years ago.

David,


 


If I'm viewing it correctly, I do not see the printer, nor any reference to it, listed.


 


Jim

Expert:  David replied 2 years ago.
Hi Jim,

Do you have another USB cable you could test it with?

If it is through a hub or extender try a direct connection.

Disconnect other USB devices and restart, try different ports.

Is there another computer you can do this recognition test with?

If you make a change click the View menu and Refresh, then check USB.

That is the first step, and getting it to print depends on it showing up there.

Let me know how it goes,
David.
Customer: replied 2 years ago.

I'll have to check & make changes later, or tomorrow, but I will let you know how it goes. I'm rather unsophisticated on these issues. So, for my clarity, can you give me an idea of just what a USB cable looks like as there were so many cables disconnected from computer, printer, tv, speakers etc, that I just want to be sure I'm locating/using the right type of cable & locating it on both the computer & the printer. Sounds simple, I know, but I'm feeling pretty dumb (duh) on these issues. Thanks.


 


Jim

Expert:  David replied 2 years ago.
Hi Jim,

No worries. Here is a picture of USB:
http://en.wikipedia.org/wiki/File:USB-Connector-Standard.jpg

The connection at the other end should look like the one on the far right in this image:
http://en.wikipedia.org/wiki/File:Usb_connectors.JPG

You can bookmark this page in your browser and come back to it later.

I will check with you tomorrow to see how you are getting on.

Best regards,
David.

Customer: replied 2 years ago.

Thank you. Will look forward to connecting tomorrow.


 


Jim

Expert:  David replied 2 years ago.
Hi Jim,

No problem, chat with you when you are ready, have a good evening.

Sincerely,
David.
Expert:  David replied 2 years ago.
Hi Jim,

Am online all day, let me know when you are ready to continue.

Regards,
David.
Customer: replied 2 years ago.

David,


 


I have to go out for a very early morning meeting (only 5:20 am here) but I should be back & will follow up around 9-9:30 am (Pacific time).


 


Thanks.


 


Jim

Expert:  David replied 2 years ago.
Hi Jim,


No problem, have a good morning!


Regards,
David.
Customer: replied 2 years ago.

Unfortunately, I am simply not locating a cable depicted in the photographs. Other options, or advice on where to go/what to do?


 


Thanks.


 


Jim

Expert:  David replied 2 years ago.
Hi Jim,

This is a bog standard cable that came with the printer.

How was it connected to the computer before?

Take a look at the printer and you will see the USB port, and on your Mac, the cable joins the two.

The USB symbol looks like this:
[URL][http://en.wikipedia.org/wiki/File:USB_Icon.svg/URL]

If you cannot find it, any electronics store would have this.

Sincerely,
David.
Expert:  David replied 2 years ago.
Hi Jim,

The link in my last post was broken, here it is working:
http://en.wikipedia.org/wiki/File:USB_Icon.svg

Regards,
David.
Customer: replied 2 years ago.

Well, after tearing apart the room, I think I found the cable, plugged it in & it "seems" to be working/printing. So I'll continue to try to print & let you know. Thanks for all your help.


 


Jim

Expert:  David replied 2 years ago.
Hi Jim,

No worries, sorry you had to go to all that hassle.

Let me know if it gives you any problems.

Sincerely,
David.
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1253
Experience: BSc, H.Dip, Apple Certified
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