I did that, put in a different name and password, still could not get to shutterfly.
Then lost your page and had a hard time getting back to it!
What do you mean by "enter the name test"? The name I entered to do the test a few minutes ago?
OK, have tried that and restarted.
Got to the shutterfly page in my bookmarks but could not sign in.
Tried going to it through google but the same thing - the page opens, the blue bar goes through www. then stops there, won't go any further
We are already connected by Ethernet.
I went to Login Items. It has the following:
Microsoft AU Daemon
Only iTunes is checked
I have Norton antivirus. I tried quitting that yesterday but it made no difference.
We had a new modem/router from Comcast installed on Thursday (the day I lost access to shutterfly). It may have firewall on it.
Laptop can still get to shutterfly. My husband's computer can't but he says he's been having problems for about a year (he doesn't use shutterfly).
The laptop connects to the internet via Airport, the 2 desktops by Ethernet. The router feeds internet cables to the 2 desktops, also feeds Airport (and the printer).
Went to DNS tab. DNS servers contain 18.104.22.168 and 22.214.171.124 but it's all grayed out and I can't delete them or replace.
OK. From Accounts, go back to network and click Ethernet? Have done that and DNS tabs are still gray.
In accounts, I see Automatic login is: Disabled. Should I enter my name account? Or is that irrelevant?
Nope, still gray.
No, doesn't work.
But I see in the Network window, it lists Location as test. Should I change that?
I now see the same gray 75 etc
and below that non-gray 126.96.36.199
Should I replace those two lines with 188.8.131.52 and 184.108.40.206?
Deleted the last two lines; the first two remain gray. Can't type in that box.
In Network window, I have built-in Ethernet, connected and Internal Modem, not connected
OK, have done all that. Can now get as far as the sign in bar for shutterfly but it won't open. Spinning ball indefinitely.
BTW, can't get to shutterfly on my iPad either.
I'll just go away and scream while I wait for your next answer.
Did you mean: try accessing shutterfly through the other browsers? I did that and it didn't work.
Or did you mean empty the plug-ins in the other browsers?
I went to Software Update and installed two items, airport utility and flashback removal security.
Shutterfly still won't open.
I moved the System Configuration folder to the trash and restarted.
I created a new location called test and tried to change the DNS again. It's still gray and won't let me delete or type.
The box next to it, Search Domains, also gray, has:
Is this relevant to anything?
The comcast line, in Search Domains, is gray and I can't remove it.
But DNS Server now shows: 220.127.116.11, 18.104.22.168
Still can't open shutterfly. In fact, it's worse, won't even go to the start page.
I connected by wi-fi to airport (we have that and ethernet and bluetooth and firewire, the latter two not connected).
didn't make any difference to shutterfly, I'm afraid.
Yes, the laptop is working OK. It's OS is 10.6.8
iPhoto Assistant on my desktop or the laptop?
Not on the laptop.
When I searched for iPhoto Assistant on my desktop, it came up with ShutterflyExportAssistant.dmg in Downloads
IPhoto doesn't open automatically. It appears in the dock.
Will try the link. Didn't go to Start analysis. I went to FAQ and it had a whole lot about installing Java. Didn't do any more.
No, it doesn't say any of that. It has Start Analysis Results top left, but it's all grey and won't let me click on it.
I tried clicking the long bar at the top of the page but that doesn't go anywhere either.
I'll try going to netalyzr through google, see if that works.
I already have Java. Pretty sure it came ready installed with my Mac.
I went to Preferences and clicked on Enable Java. Didn't help to get to netalyzr.
Start Analysis is not in red letters. Start is in red, the rest is grey. Tried refreshing, nothing happened.
Went to the Java installer link. Can't find a version for Mac OS 10.5.8. Checked Software Updates to see if there's a later version of Java available to me, but nothing.
Netalyzr says Java is not installed when I try to open it.
Tell you what, David, I am sick to death of this right now and really need to get on with other things. I'm willing to come back to you tomorrow if you think there are more things I can try. I'll send this and wait for your response before I log off and get back to my life!
I'm back. Don't have as much time today as I did yesterday, but I have a little time now.
My husband ran netanalyzr on his laptop. I could get it from him and try to send it to you, perhaps as a pdf attached to an email.
I see some items identified as blocked:
certain TCP protocols are blocked in outbound traffic
certain UDP protocols are blocked in outbound traffic
The network blocks some or all special DNS types in replies
The network blocks some or all EDNS replies
Not all DNS types were correctly processed
Direct TCP access to remote RPC servers (port 135) is blocked
Direct TCP access to remote NetBIOS servers (port 139) is blocked
Direct TCP access to remote SMB servers (port 445) is blocked
Direct UDP access to remote NetBIOS NS servers (port 137) is blocked
Direct UDP access to remote NetBIOS DGM servers (port 138) blocked
Direct UDP access to remote SIP servers (port 5060) is blocked
Some or all specialized DNS types checked are blocked by the network. The following tested queries were blocked:
RTYPE=169 (deliberately unknown) records
Any of this helpful?
I see: Path MTU (?): OK
My husband clicked on the + to the right and it says: the path between your network and our system supports an MTU of at least 1500 bytes and the path between our system and your network supports an MTU of at least 1500 bytes
I was not able to run netalyzr on my desktop but I'll try it again.
Yep, same thing. Says I need Java. (which I have)
Can't find anything in the Internet Plug-Ins about Java. Tried both ~/Library/ and /Library/.
Checked in Safari Preferences that Java is enabled.
Tried to install Java, but I did that yesterday. It doesn't offer any downloads for Mac 10.5.8 and I checked that there are no software updates available on my Mac.
My husband has phoned our Comcast installer and he has given us the number of their tech help. We'll see what he can do.
I have to go now but will certainly get back to you one way or the other to let you know what's happening. I'm aware that you have spent a lot of time on this!
Thanks for the advice re Snow Leopard. I may try that. I had a long session with a Comcast Technician yesterday online and by phone. He could not fix it. He says the system is working just fine (it isn't) and it must be a coincidence that I lost shutterfly when comcast was installed. Hard to believe. So I am still unable to access anything with shutterfly in the address.
I know you put a lot of time and effort into this and I am grateful, even though unfortunately the end result was that I am no better off than before. Still I think I'm obligated to pay something for your work.
If you think there's any point in my pursuing this further, I will probably have some time free later on today if you're online at all today (I'm in CA, it would be after 3 pm here).
My husband has a computer issue he'd like to address with you (I think a much more straightforward one than mine). How can he be sure to find you on MacHelpDesk? Should he come back in through this link of mine? Should he start over as it's a different question? Do you have an identifier?
Snow Leopard was delivered yesterday and I installed it and - cheers! can now access shutterfly again. Today having to do lots more software updates because of snow leopard, but that's minor compared to the last two weeks. So I think I'm all set now. Have two days to complete a project before I lose the shutterfly discount.
I see they charged my card for my interaction with you, so I guess we're all square. thanks for your help and advice. My husband will be getting in touch with you any time soon for his separate issue.