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Jesse
Jesse, Mac Support Specialist
Category: Mac
Satisfied Customers: 2287
Experience:  Life-long Apple Geek & Power User, 10+Years Apple Experience
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Transferred iTunes songs from old PC to new one but cannot

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Transferred iTunes songs from old PC to new one but cannot play any because "original file could not be found." New Dell computer. Newest version of iTunes.

I've been wrestling with this for months. Please help me save my sanity :-)

Jesse :

Hello, and welcome to JustAnswer.com!

My name is XXXXX XXXXX I'm here to help.

Jesse :

How did you transfer the songs?

Customer:

I put them on a USB key at the old computer and then plugged the USB key into new computer (Windows 7) and copied.

Jesse :

Did you run the Organize Library on the old computer, before transferring the songs?

Customer:

No, I didn't

Jesse :

Okay, that's where we want to run the Organize option, then transfer the entire iTunes folder, and replace the iTunes folder on the new computer with the old one.

Customer:

OK. I'll do that and get back to you. Need to start up the old computer so give me about 1/2 hour.

Jesse :

No worries, I'll be here.

Customer:

Hi Jesse

Jesse :

Hello.

Customer:

Hi Jesse. It worked great! If you knew how many hours I spent googling and checking itunes website, and, and, and......

Jesse :

Well I'm glad we got it working for you! Hope that takes care of you, and positive feedback is always appreciated!

Customer:

Thanks very much, I'll confirm your credit right away.

Jesse and other Mac Specialists are ready to help you