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The daemon application that you need to close is running in the background and is not an application. To quit it, open activity monitor
Click on the magnifying glass in the upper right corner and type in Activity monitor
Let me know when it is open
Make sure the drop down next to the search bar is set to " All Process" In the search box, type in microsoft
does it come up?
yes, did that
Ok, select it and then choose quit process
(the red stop sign)
Do the same for sync services
sync services didn't come up after I typed it in the search field
what about just typing in sync or agent
After deleting it, try to run your updates
To prevent it from happening again, we can also make sure it is not listed as a login item
meaning every time you log in, it will automatically run in the background
downloading software now, but waiting to install. how do we prevent it from happening again
Click on the apple logo in the upper left corner and choose system preferences. Choose User/Accounts (depending on your operating system) Click on the lock in the lower left corner so you can make changes. Click on login items and delete items that are listed
done. The only things listed were Monitor and our scanner
Ok good so you should not have that issue again. Was there anything els I can assist you with today?
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