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David
David, Mac Support Specialist
Category: Mac
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Experience:  BSc, H.Dip, Apple Certified
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"There was an error installing this update. Please quit and

Customer Question

"There was an error installing this update. Please quit and try again later. Error Code: U44M1I210"
Error message received with all updates when trying to update Adobe CS5.5 design premium for mac through Adobe updater.
Submitted: 2 years ago.
Category: Mac
Expert:  David replied 2 years ago.
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

First, if you haven't done it already, restart your Mac and try the update again.

If it fails please go here http://www.adobe.com/support/downloads/collection.jsp?collID=1&platform=Macintosh and download 'Adobe Photoshop 12.0.4 update for Adobe Photoshop CS5', and try installing it.

Let me know if this also fails, and we can look at the log files.

http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html#main_Analyze_the_main_Creative_Suite_5_or_CS5_5_product_install_log

Sincerely,
David.
Expert:  David replied 2 years ago.
Hi Beth,

Have you been able to install the update?

Let me know if we can continue.

Sincerely,
David.
Customer: replied 2 years ago.

Hi David


 


Thanks for the response. I restarted and tried the updates again which gave me the same error messages, I downloaded the ps update but it was "not valid" when I tried to install it.


 


Rgds, Beth

Expert:  David replied 2 years ago.
Hi Beth,

Please open System Preferences in the Apple menu, and open Users & Groups (Accounts in older versions).

Then unlock the padlock, and click the +

Enter name test and password XXXXX

Log out from the Apple menu, and log into test.

Try the update there.

Let me know how it goes.

Regards,
David.
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1253
Experience: BSc, H.Dip, Apple Certified
David and 2 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Nope - no luck. When I log in using "test" I can't locate the AAM or open the programme to update through the help menu. (Tried with InDesign)


 


Rdgs, Beth

Expert:  David replied 2 years ago.
Hi,

This may be part of the problem.

Can you open Applications and look for it?

Try clicking the Spotlight icon in the top right, and search for it by name.

Let me know how this goes.

Sincerely,
David.
Customer: replied 2 years ago.

I tried that. Spotlight doesn't find it, but when I go through manually, the 1.0 file in the AAM folder in the applications support library folder is empty.


 


Rgds, Beth

Expert:  David replied 2 years ago.
Hi,

I can't find an individual installer for the update manager.

Do you have the CS 5 install discs?

Regards,
David.
Customer: replied 2 years ago.

Yes - but at home, not here at the office. I reloaded from the disks as my first option though (?)

Expert:  David replied 2 years ago.
Hi,

I think we can put that on ice so. Does it tell you what updates are needed, before it gives the error message?

Sincerely,
David.
Customer: replied 2 years ago.

Yes - it's only the indesign update I need, really. The rest aren't important.


Even the indesign can wait, if it's not crucial. I just didn't know why it wouldn't do my updates all of a sudden!

Expert:  David replied 2 years ago.
Hi,

It is always a good thing to use the most up to date version, and it's not good to know that there are problems installing it.

The Adobe advice is to download the update manually, here is the one for InDesign:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5366

Try downloading it, and installing it.

Let me know how it goes,
David.
Customer: replied 2 years ago.

All fine - thanks very much, David.

Expert:  David replied 2 years ago.
Hi,

Brilliant! Let me know if you ever have any follow up questions.

Best regards,
David.

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