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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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RA - amm

Customer Question

Hi, we use Outlook and the calendar was not syncing with the iphone. We were trying to find a way and set the default calendar as icloud. now outlook program will not even open, we get this message
Unsupported folder class (IPF Jouranl)
Submitted: 3 years ago.
Category: Mac
Expert:  David replied 3 years ago.
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

To find out if Outlook, or the user specific supporting files are damaged, we should test a new user account. If Outlook opens there, then it is user specific.

To create a test account, open System Preferences - Users & Groups (or Accounts on Leopard and earlier).

Then unlock the padlock, and click the +

When you have put in test and test for password, log out and into test.

Try opening Outlook.

Let me know what happens.