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DaniBigApple
DaniBigApple, Mac Genius
Category: Mac
Satisfied Customers: 102
Experience:  4+Years Apple Genius Experience Trainer in Apple core applications
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I can no longer get into my Itunes account I have off loaded

This answer was rated:

I can no longer get into my Itunes account I have off loaded and reloaded and it still won't let me into it my Id is djmanton I was able to play my tunes until yesterday when I click on open it just sits there

DaniBigApple :

When you say you are unable to access your iTunes, is it the application your having the issue with or trying to use your Apple ID with iTunes?

Customer:

I just got itunes to download yes it was the Itunes with Apple

Customer:

It has made my color on my screen real funny and I am hoping when I log off I will be able to get Itunes to open again

DaniBigApple :

Have you restarted the computer? And when was it last working?

Customer:

I used it on Saturday it was fine when I tried to open it on Sunday it wouldn't open

Customer:

I haven't restarted since I got the download to work

DaniBigApple :

Do you mind trying that, sometimes the machine needs to reboot after install. Ill be here

Customer:

ok

Customer:

I still have the funny color and my Itunes comes up all white

DaniBigApple :

When launching the application have you tried to right click and choose Run as Administrator?

Customer:

No let me log off Itunes I will Try that

Customer:

No it is still the same

DaniBigApple :

Ok now try this

DaniBigApple :

Open iTunes in Safe Mode to isolate any inference with plug-ins or scripts not manufactured by Apple.



  1. Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.

  2. After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.

Customer:

I wonder if it is because I downloaded as windows 7

DaniBigApple :

Well you stated in your questions you are running Windows 7 correct?

Customer:

I have something in Yellow but can't read it

DaniBigApple :

Are you getting these strange colors when just accessing iTunes?

Customer:

Yes I just tried the color is fine until I open Itunes

Customer:

I got it all fixed thanks

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