I am Vinod. I will try my best to help you resolve this issue.
Let me know once you are ready, so that we can start the troubleshooting.
Since I see you as offline, I am changing our chat method to Q & A, so that we can chat in an offline mode.
no apple logo
i held both buttons for at least two minutes,,,no logo appeared
Last night I became upset because my iPhone is the only phone I can use to call out...in case of an emergency. I ended up just giving up because nothing was working. Then after a while the phone stopped. Battery died. So I retired for the night, Plugged it in this morning and all's well. However, now I find I've been charged for service that didn't accomplish anything. Only a dead battery and time was required. I doubt that I will be using your service in the future.