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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1371
Experience:  BSc H.Dip Apple Certified Professional
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I cannot get the imac to start up - just a grey screen. I

Customer Question

I cannot get the imac to start up - just a grey screen. I think the hard drive is failing or has failed as it will not always mount. I can start up from the cd but the hard drive will not always mount. I was using a USB drive to start up - I had used carbon copy cloner to create a startup disk from a different imac, and was in the process of trying to copy the contents of my user folder to the usb drive to preserve what data I could, as the internal drive had mounted. It stopped copying files with a few left in a particular folder, and when I went to stop the copy, it said that the drive had not been properly shut down. Now I can't get the internal drive to mount and there's still lots of files to copy! Any help would be greatly appreciated.
Submitted: 4 years ago.
Category: Mac
Expert:  David replied 4 years ago.
Hi, my name is David, and I will do whatever I possibly can to help answer your questions.

You can try Target Disk Mode, and transfer the folder to another Mac. support.apple.com/kb/HT1661

If that fails I would recommend Disk utility software such as Data Rescue 3 or Disk Warrior.
http://www.prosofteng.com/products/data_rescue.php
www.alsoft.com/DiskWarrior/

If the disk is not recognized, try resetting the SMC. http://support.apple.com/kb/HT3964

Depending on how much you are willing to pay for data recovery, you can contact specialists such as Drive Savers or OnTrack.
http://www.drivesaversdatarecovery.com/
http://www.krollontrack.com/data-recovery/

Please let me know if you have any questions.

Sincerely,
David.

Expert:  David replied 4 years ago.
Hi,

Are you happy with my answer? If I missed something please let me know.

Please take a moment to rate my help, but get back to me if you're unsure about anything I've said.

Sincerely,
David.
Expert:  David replied 4 years ago.
Hi,

Did my answer help?

Sincerely,
David.