How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John T. F. Your Own Question

John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2317
Experience:  20+ years in the computer/Mac industry
60674955
Type Your Mac Question Here...
John T. F. is online now
A new question is answered every 9 seconds

ra-eag

Customer Question

I am getting an error message from that Safari

Safari can’t open the page “http://jump.eudora.com/jump.cgi?action=support&platform=MacOS&product=Eudora&version=6.2.4.8&topic=query&la=en&qt=Server+not+responding.+1;+&explanation=+++%7B37%3A418%7D” because Safari can’t find the server “jump.eudora.com”.
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Don't forget the deposit you placed to ask this question is not used to compensate me until you rate my service! Please remember that when you are asked to give a rating, you are rating my service only and not this website itself or your issue.

I hate to be the bearer of bad news but the answer is not a good one. It's not an error on your computer - the server “jump.eudora.com” literally no longer exists as an accessible page on the internet.

Qualcomm is no longer supporting previous commercial releases of Eudora and this is a side effect of that.

You may wish to move to another email program or try the Open Source version of Eudora:

https://wiki.mozilla.org/Eudora_Releases

Hopefully, this info will answer your question and if so please don't forget to rate my service . If you continue to have questions on this topic, do not rate yet, just reply back to this discussion. I will be more than happy to work with you further.

Thanks and good luck,
John
Customer: replied 1 year ago.

But I have been using Eudora frequently over the last 10 years...in fact used it yesterday. So what is going on? It downloads email correctly.

Expert:  John T. F. replied 1 year ago.

The error stems from the fact that a sub-domain on the internet is no longer active.

This is the site in question: http://jump.eudora.com/

You'll note a similar server error if you try to access it by clicking the link above. This doesn't mean something has changed locally with your version of the application but rather with the site it accesses. It appears Eudora is trying to access a Help page on the internet that no longer exists.
Customer: replied 1 year ago.

Eudora should have contacted me. Therefore, I will expect that Eudora will pay for your service. I will only pay for your service if the Eudora OSE works on my MacG5 system with MacOS 10.5.8. Otherwise, I feel that your service did not offer anything that fixes my system at this time. If the change over to the new Eudora takes too much time I will move to a completely different mail tool.

Expert:  John T. F. replied 1 year ago.
There seems to be some confusion here. JustAnswer is not affiliated with Eurdora at all and is not the cause of your issue.

I can understand your frustration but it is entirely outside of my control.
Customer: replied 1 year ago.

I understand that, but I did not expect that such would happen overnight. I will now try to contact Eudora to find out if the new version that you indicated actually works on MacOS 10.5.8. I have tried some of their new versions a few years ago and they failed to function completely. I think I need a company that will commit to their product and let me know if they are discontinuing it.


 


I am not blaming you, as I agree this is out of your scope, but the solution that Eudora suggests may not be good enough for my current system.


 


Thanks for your help. I will provide your rating on the next response that you provide.


 


Are you aware of what Mac platforms and operating systems that OSE works on?

Expert:  John T. F. replied 1 year ago.

According to the readme, the following is supported. Note, however, that Qualcomm has essentially "dumped" the original Eudora. "Eudora OSE" is a branded version of Thunderbird with some extra features added by the Eudora developers.
:

Operating Systems
- Mac OS X 10.4.x and later

Minimum Hardware
- Macintosh computer with an Intel x86 or PowerPC G3, G4, or G5 processor
- 256 MB RAM (Recommended: 512 MB RAM or greater)
- 200 MB hard drive space


Expert:  John T. F. replied 1 year ago.
I must ask why I was rated for poor service when I provided you with accurate information? You should be rating my service, not events outside of my control.
Customer: replied 1 year ago.

Accurate information that explains that I have to install yet another version of Eudora is not what I thought I was going to pay for, hence I may not even try OSE, but rather go to another mail tool and move forward. The service that John provided was not acceptable to me as I feel that Eudora should have contacted me prior to their pulling the plug on my service. This fact alone tell me I should drop anything that Eudora produces now or in the future.


 


I suspect that John could have solved other issues that I have spent my own time solving by working with Apple, Schwab, Oracle/Java, and other providers, hence I will consider returning to Just Answer in the future and maybe John will help me again and more than meet my expectations on solving the problem


without changing applications.


 


Bruce


 


This is my last reply. Thanks John and sorry I used your valuable time.

Expert:  John T. F. replied 1 year ago.
Bruce,

I'm sorry but I'm not following the logic here. My service is not acceptable because a company I have no afffiliation with did not contact you? You are rating my service based on the actions of something that has nothing to do with me. Additionally, a bad rating does not equal a refund, if that was what you were after.

I can only provide "answers" not control the actions of other organizations.

Thanks,
John

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified