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When I go to put in the password, nothing types, so no 'dots'
are you there?
yes I have
i'ts a mac book pro
no idea, i'm really sorry
no, it's a pale grey square, with an apple at the top, then Mac OS S under that, then matthew hurley's Macbook pro. below is a slightly darker inset square with my name and password space bar. below that, is back, forgot passwod and login
no, that hasn't worked
can you clarify which is the option key?
OK, tried that and still I can't type in the password box. What next?
Unfortunately we can't type anything, although we did pull up the page you said. The key board just will not type a darn thing :(
we managed to bring up the screen, but the keys won't type what you suggested. It seems all the keys are locked
no, but I'm starting to wonder if someone has maybe split something on it and not told me. Would liquid damage do this?
so nothing has happened when I press and hold that combination. At the screen with Shift + S I could type / but no letters. Any other ideas?
fair enough, thought that might have been the case