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Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8250
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
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Bought new iphone 5 Yahoo origoinally worked. Then updated

Customer Question

Bought new iphone 5 Yahoo origoinally worked. Then updated and synced and now cannot get yahoo amil at all iphone and ipad do not accept and retain passowrds
Submitted: 2 years ago.
Category: Mac
Expert:  Nick H. replied 2 years ago.
Hi and welcomed to JustAnswer.com.

My name is Nick. I will assist you with your issues.

IMPORTANT: Please remember that I am not getting credit until you rate my answer 3 rating or higher. You are rating my service, not site-issues or the outcome/nature of this question.




On your computer, please go to mail.yahoo.com and log into your account. Can you log into your Yahoo email?
Customer: replied 2 years ago.

Nick able to log into yahoo on computer

Customer: replied 2 years ago.

yes able to log in

Expert:  Nick H. replied 2 years ago.
Thanks Serge.

  1. On iPhone go to Settings->Mail Contacts Calendars.
  2. Select Yahoo email from accounts.
  3. Select Remove account.
  4. Then go back and select Add account.
  5. Select Yahoo on the list.
  6. Enter your FULL Gmail email address and password.
  7. When done, please try to see if you can receive and sent emails.

Please let me know if this answer will work out. If not, PLEASE DO NOT RATE MY ANSWER YET! Reply to me by clicking on the Reply to Expert button so we can continue to work on this issue.

If my answer worked, please rate my answer GREAT SERVICE or EXCELLENT SERVICE so I can get credit for my time. Tips and bonus are VERY APPRECIATED! Thank you!

Customer: replied 2 years ago.

Have already tried this it did not work

Expert:  Nick H. replied 2 years ago.
Do you have another iphone or ipad?

Does your Yahoo email account work on that device?
Customer: replied 2 years ago.

Yes, Yahoo mail is not working on two iphones and two iPads

Expert:  Nick H. replied 2 years ago.
Thanks Serge.

What you can do now is go back to your Yahoo email on your computer. Change your email password. On iPhones and iPad, remove them and add back with the new password. See if that worked out.
Customer: replied 2 years ago.

Nick please note we have two email yahoo addresses on our equipment and neither works


The equipment is not retaining the passwords. I think it has to do with the apple updates or iTunes

Expert:  Nick H. replied 2 years ago.
Serge,

Did you update ALL of your iphones and iPads?

This happened RIGHT AFTER the update?
Customer: replied 2 years ago.

yes

Expert:  Nick H. replied 2 years ago.
Thanks for your info.

Now your all of your iPads and iPhones, please remove the Yahoo email accounts. On your computer, change the password for ONE account. Use an iphone to add that Yahoo email account back. See if it will work or not.
Customer: replied 2 years ago.

Nick, I will try this. But unfortunately I cannot do it now as I have an urgent appointment.


I want to be able to stay in touch because if this works then I woujld like to pay


 


I will not be back for approximately 6 hours

Expert:  Nick H. replied 2 years ago.
That's fine. Hope to hear back from you.
Expert:  Nick H. replied 2 years ago.
Thanks Serge,

I saw your reply. On one of your iphone, please try to do a setting reset as follow:

On your iphone, go to Settings->General->Reset->Reset all settings (1st option). Your iphone will be restarted and you will be prompted to configure Language, Wifi, Location Service and iCloud. Then test your issue with email again.

Customer: replied 2 years ago.

am trying


 

Expert:  Nick H. replied 2 years ago.
OK.

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Nick H.
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Macbook, Macbook Pro, Macbook Air, Mac Pro G5.