How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernie Your Own Question

Bernie, Mac Technician
Category: Mac
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
Type Your Mac Question Here...
Bernie is online now
A new question is answered every 9 seconds

my i pod touch screen has just frozen. It looks just like a

This answer was rated:

my i pod touch screen has just frozen. It looks just like a white screen which wont turn off if i try
Hello and welcome, my name isXXXXX'm sorry to hear about your problem.

Please press and hold the sleep/wake and home buttons at the same time for 15 seconds. The apple logo will pop up. See if this gets the iPod running again.

Take your time and let me know what you find. I will keep working until you are satisfied, so you can reply back as much as you need. Please also remember a positive rating is the only way I'm paid for my work, so once you feel I have answered all your question(s) satisfactorily please remember to submit one below.

Thank you,
Bernie and 2 other Mac Specialists are ready to help you