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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8941
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Am not sure if this is an Apple question or Comcast (I have

Customer Question

Am not sure if this is an Apple question or Comcast (I have bundled phone/Internet/cable service) -- all 3 and/or ME mixed into the mess..

My FAX, connected through my home/landline, has suddenly stopped working..cannot send or receive faxes.

Am hoping to trouble-shoot it with you and hopefully get it sorted out..
Thanks --

Johanna
Submitted: 4 years ago.
Category: Mac
Expert:  Mike replied 4 years ago.

Can you make calls on the phone line? Please unplug the Fax from power for a few minutes then try it again.

Customer: replied 4 years ago.

Thanks for getting back -- and Yes.. can both make outgoing calls and receive incoming

Customer: replied 4 years ago.

It is an HP 3055 3 in 1 -- about two years old..had been functioning fine..

Expert:  Mike replied 4 years ago.
Please unplug the Fax from power for a few minutes then try it again.
Customer: replied 4 years ago.

You are asking me to unplug it a third time? -- or is that the original request?

Expert:  Mike replied 4 years ago.
No you did not say whether you did it or not. Ok is the Comcast an all in one box for phone/internet/tv?
Customer: replied 4 years ago.

for phone and internet only (an ARRIS box)

Expert:  Mike replied 4 years ago.
OK if this same Comcast box has worked before unplug it from power for a few minutes too. Check all the cables. Then try again.
Customer: replied 4 years ago.

Mike --


 


I'm going to have to break off for about an hour unfortunately..as I have a business emergency situation I must attend to..how shall I get back to you? Many thanks. Johanna

Expert:  Mike replied 4 years ago.
Yes thanks
Customer: replied 4 years ago.

Hi Mike -- am back..where do we go now?

Expert:  Mike replied 4 years ago.
Did you do all that?
Customer: replied 4 years ago.

i.e. unplug the power supply on the internet/phone box, replug and then retry the fax? .... Yes..and still no fax..

Expert:  Mike replied 4 years ago.
What happens do you hear it dialing?
Expert:  Mike replied 4 years ago.
Sorry I just realized that is not a regular phone line but digital phone line. Not all fax machines are compatible with it. Though your's is not specifically listed I suggest you call them first, if they say it is compatible we can continue if not that is your Answer. Let me know.

http://customer.comcast.com/help-and-support/phone/faxing-with-xfinity

____
Expert:  Mike replied 4 years ago.
P.S. Not sure what you use a fax machine for but I have not used one in years, since you can just use a service to send and receive through your email or website for a very small fee. See here:

http://www.maxemail.com


https://m.efax.com/myaccount/home

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