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Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 737
Experience:  Apple Computers and Mobile support with 10 years of exp.
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RA-kyl

Customer Question

Apple Mail - cannot receive or send mail
Submitted: 1 year ago.
Category: Mac
Expert:  Michelle replied 1 year ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

Appleologist :

Before we get started, how many email accounts are set up with apple mail?

Customer :

one

Appleologist :

Ok. In mail, click on Window in the top menu bar and choose connection doctor

Appleologist :

Is there anything in red?

Customer :

Pop account is red

Appleologist :

Can you read me the error message?

Customer :

Trying to log into this POP account failed. Please make sure the useername and password XXXXX correct (note they were trying a 2nd un last nite.

Appleologist :

Ok, double click on it please

Customer :

Did

Appleologist :

Lets first confirm your settings and give it a second look.



  • Incoming Mail Server: imap.charter.net

  • Username: Enter your full Email address

  • Password: Your password XXXXX automatically populate in this field.

Appleologist :

Or pop.charter.net

Customer : XXX@XXXXXX.XXX
Appleologist :

can you click on the advance tab

Customer :

where is that

Appleologist :

Under accounts, you will see account info, mailbox behavior and advance

Customer :

sorry, where is that?

Appleologist :

Can you discribe what is displaying on your page so I can guide you better?

Appleologist :

Are you still there?

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