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Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.
Before we get started, how many email accounts are set up with apple mail?
Ok. In mail, click on Window in the top menu bar and choose connection doctor
Is there anything in red?
Pop account is red
Can you read me the error message?
Trying to log into this POP account failed. Please make sure the useername and password XXXXX correct (note they were trying a 2nd un last nite.
Ok, double click on it please
Lets first confirm your settings and give it a second look.
can you click on the advance tab
where is that
Under accounts, you will see account info, mailbox behavior and advance
sorry, where is that?
Can you discribe what is displaying on your page so I can guide you better?
Are you still there?