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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6678
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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my mac pro goes from light blue to dark blue screen but will

Resolved Question:

my mac pro goes from light blue to dark blue screen but will do nothing else. I can move the curser
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Put the current operating system disk in (the disk that came with your computer unless you have upgraded, in that case use the new system disk) and restart holding down the letter C key until you see the Apple logo. Choose your language then you get to the install screen DO NOT INSTALL, you will see at the top of the screen a Utilities menu drop down. Go the Disk Utility, Highlight your hard drive (usually Macintosh HD) and click on Verify Disk on the right. If that is OK and only if that is OK click on Repair Permissions. If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
Customer: replied 1 year ago.


only the apple logo came up. how do I choose a language?


 

Expert:  Mike replied 1 year ago.
You will see the screen if it is booting correctly from the disk.
Customer: replied 1 year ago.

do I set up snow leopard?


 

Expert:  Mike replied 1 year ago.
NO!!
DO NOT INSTALL, you will see at the top of the screen a Utilities menu drop down. Go the Disk Utility, Highlight your hard drive (usually Macintosh HD) and click on Verify Disk on the right. If that is OK and only if that is OK click on Repair Permissions. If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
Customer: replied 1 year ago.

It says repairing permission for Mac Hd. Group differs on library/ documentation & a whole bunch of things afterword. It is still repairing things.

Expert:  Mike replied 1 year ago.
Was Verify Disk ok?
Customer: replied 1 year ago.

it was & the volume mac hd appears to be ok. now what. remember I am blond & over 65:))

Expert:  Mike replied 1 year ago.
Ok if Repair Permissions has finished quit Disk Utility and restart the computer
Customer: replied 1 year ago.


It did not work. We still got a blue screen. we restarted it twice. it comes up install mac os x


 


 

Expert:  Mike replied 1 year ago.
OK then do the same thing again but this time Install Mac OS X if Snow Leopard is the system you were running.
Customer: replied 1 year ago.

it says to it will take 42 minutes so hopefully it will work. Will we lose everything that was on it??


 

Expert:  Mike replied 1 year ago.
That depends usually not. A reinstall in 10.6 keeps all your data. Let me know. Run Software Update before opening any apps.
Customer: replied 1 year ago.


what would have caused this problem? A virus?? Do we need to install the Applications install dvd?


 

Expert:  Mike replied 1 year ago.
No just run Software Update after. Usually it is disk corruption
Customer: replied 1 year ago.


it seems to be at a standstill at 39 min for the 10 min. We use a hotspot could that be the slow problem.


 

Expert:  Mike replied 1 year ago.
Do you mean Software Update?
Customer: replied 1 year ago.


no. the install the mac os x

Expert:  Mike replied 1 year ago.
Oh no the internet is not connected and has nothing to do with that, but the hard drive might be failing. Keep me posted
Customer: replied 1 year ago.


everything came back up. The old screen is back up & it is checking for new updates. I hope it is ok now!Thank you, Mike!!!


 

Expert:  Mike replied 1 year ago.
Great!!!

If you are satisfied, please kindly Accept and provide OK Rating - or Above. Thanks. I am still here if you have any problems or questions.
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6678
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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