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There is a mute button located on the upper right side of the ipad. Switch it on
Let me know if that did not work so we can continue troubleshooting
I will stand by while you try that
Which way up should i be holding the ipad the rotate button and another button are on the top left
Ok. That means the mute button is acting as the rotare button. Double click on the home button which is the round button on the front bezel
All the way to the left is the mute button
ok now what do i do
done...a sound sign is showing
Ok you are all set. Was there anything els I can assit you with today?
i still cant get sound
Oh im sorry. I thought you said it was showing. do you have music on your ipad?
yes but cant get sound from the radio
What is the name of the radio app?
tunein radio.......cant hear movies either
Ok, Does it work when you play music from itunes?
dont have anything on i tunes
can you go settings with me please so i can make sure i have everythig on that needs to be on
Ok. Next the the volume button, do you see a box with a triangle?
Sure. From the settings menu, click on sound
Is the sound bar all the way up?
Is change with buttons turned off?
no should it be?
Now click on generak
Under "Use side to switch to" Choose mute
Ok now can toggle the mute button
what does that mean....sorry i am a 67 year old !!
Its ok. Switch the mute button on and off
ok got you.
Make sure it is not on mute.
yes can see the differance
Ok now go back to your radio application and try to play a song
nothing...what do i touch to get it too work ?
Next to the volume button, do you see a square box with a triangle icon>
Is it blue>
Can you tap it and make sure ipad is selected
When you hit play, is the time increasing?
So that means its not even playing. Can you tap the search field in the upper left corner. Type in anything. Do you hear typing click sounds>
Ok. Lets try to set your ipad. Press and hold both the home button and sleep button at the same time until the apple logo appears. The sleep button is located in the upper right corner
It says slide to power off
Continue to press and hold both buttons
Now i have nothing at all
Got the apple now
Let me know when it boots back up
Click on safari and go to youtube.com Click on any video
Let me know if you get sound
Also press the volume up button located near the mute button
Yes yes yes Yay
Ok now can you do the same for your radio application?
yes all good
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