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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6525
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Aloha, my iMac has decided to take a break. I can open up

Customer Question

Aloha, my iMac has decided to take a break. I can open up or start the computer and the past work using the HP utility, and scanning comes up and then has the cursor at the apple on the left corner of the screen and won't move. I have tried the option command and turning the power off and restarting, also tried unplugging it too. Any suggestions? Mahalo Barbara

Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Restart and hold Shift key until you see the Apple logo. After it starts up let me know
Customer: replied 1 year ago.

I did get the cursor back and started the computer again, but when opening up Firefox (Yahoo) the cursor just disappears, so that becomes a problem again. Any thoughts about that? Barbara

Expert:  Mike replied 1 year ago.
OK go to Apple Logo to System Preferences/ Accounts choose your account and then click on Login Items select any HP items and click on the minus sign to remove them then restart the computer.
Customer: replied 1 year ago.

I thought it was all working, clicked on the minus sign. Then I turned everything off. Restarted the computer, cursor working for a minute, and then I opened up the systems preferences clicked on the Print and Scan and have lost the cursor again. In between, I changed the batteries on the mouse--it sometimes says that I have lost the connection. What next?


 

Expert:  Mike replied 1 year ago.

Go to System Preferences/ Blutooth and un-pair the mouse, then turn the mouse off and back on and re-pair it. Let me know.

Customer: replied 1 year ago.

I have no cursor/arrow so can't click on anything so the mouse gets to run away. Need some humor now, at least I do. Barbara

Expert:  Mike replied 1 year ago.
Did you turn the mouse off and back on?
Customer: replied 1 year ago.

I did turn it off and on. It showed not connected and then connected and still no cursor

Expert:  Mike replied 1 year ago.
So you never un-paired it? Do you have a USB mouse around?
Customer: replied 1 year ago.

OK--I turned off the computer to take a break and have it do the same.


It's back on. I have the cursor arrow and can click on the apple on the


left top side of the computer, it open up the choices to click, but the


arrow will not move. I clicked on the mouse again and then the screen changed to the clock, date, weather, etc. What now?

Expert:  Mike replied 1 year ago.
Do you have a USB mouse around?
Customer: replied 1 year ago.

Sorry that I do not have a USB mouse around.

Expert:  Mike replied 1 year ago.
Can you get to System Preferences/ Blutooth?
Customer: replied 1 year ago.

No. Cursor will not move from the top left corner.

Expert:  Mike replied 1 year ago.
Hold the power button for about 10 seconds then:

Resetting the SMC & PRAM for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
1. Shut down the computer. (already done)
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts.
8. Release the keys.
Customer: replied 1 year ago.

Hey there--cursor is working--am on the Blue tooth. It shows that keyboard is connected and the mouse is connected. Do I click off the on and also the discoverable

Expert:  Mike replied 1 year ago.
Is it still freezing?
Customer: replied 1 year ago.

Not at the moment

Expert:  Mike replied 1 year ago.
If it does then you should do that but that might have fixed it. Let me know
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6525
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Mike and 2 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Thanks for your help. I am unsure as to what exactly worked, but it seems OK for now. Mahalo XXXX XXXXX Barbara

Expert:  Mike replied 1 year ago.
Great... resetting the PRAM most likely is what fixed it. THANKS!

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