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Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 715
Experience:  Apple Computers and Mobile support with 9 years of exp.
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My Iphoto will not open.

Resolved Question:

My Iphoto will not open.
Submitted: 1 year ago.
Category: Mac
Expert:  Michelle replied 1 year ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX X am excited to get started with you.

Appleologist :

Before we begin troubleshooting, can you click on the apple logo in the upper left corner and choose software updates. Let me know if an iPhoto update is available

Appleologist :

I will stand by while you check for updates

Customer:

No updates

Appleologist :

Ok before we reset iphoto, when was the last time iphoto opened sucessfully?

Appleologist :

successfully?

Customer:

Yesterday

Appleologist :

Was anything added or change since then?

Customer:

No, I don't think so...

Appleologist :

Ok lets delete iphoto's Plist file. This will not delete any of your photos. First click on the finder icon which is the first icon on the dock (smilie face)

Customer:

OK done it

Appleologist :

Now in the top menu bar, click on the GO option. choose Library. If you do not see library, press and hold the option key and library will appear

Customer:

Which one is the go option the arrow?

Appleologist :

When you click on finder, look at the top menu bar. To the right of the apple logo you will see Finder, File, Edit, View and Go. Click on Go

Customer:

In finder, which catagoryshould I be in ?pictures? documents?apps?

Appleologist :

Do you see Library?

Customer:

No

Appleologist :

Ok. When you click on finder, Choose GO from the menu bar next to the apple logo. Choose "Go to Folder" and paste ~/library

Customer:

It says the folder can't be found

Appleologist :

Ok, Click on the Go tab again and hold down the option key. You will see your library folder appear

Customer:

what is the option key? I see nothing that says option

Appleologist :

It is 2 buttons from the space bar button

Customer:

I click on library and nothing happens sorry to be so lame -I'm a new bee at this

Appleologist :

Ha ha dont be sorry. Try to click on it again and then click on finder to see if it worked

Customer:

when I click on library, the whole go menu disappears

Appleologist :

Click on finder

Appleologist :

Is library selected now?

Customer:

Yes, thanks

Appleologist :

Ok now within the library folder, you will see a preference folder. click on that

Customer:

no preference folder. everything from all my files to time capsule, but nothing says preference

Appleologist :

Are you looking in the Library folder?

Appleologist :

Click on the library folder

Customer:

I think so it is a screen that came up that says library at the top. Right?

Appleologist :

Ok now within the library folders do you see a lot of other folders?

Customer:

There is only one : system preferences just came up

Appleologist :

Ok then you are not in the right place

Customer:

and it's the icon for s.p.

Appleologist :

Do you know what operating system you are running?

Customer:

Should I be in "All My Files"?

Customer:

No , how would I find out what system I am running?

Appleologist :

Click on the apple logo in the upper left corner and choose about this mac

Appleologist :

Read me the version number

Customer:

I click on about this Mac and it turns off

Appleologist :

That is really strange. Can you power it back on

Customer:

You mean turn it off and back on?

Appleologist :

Is it currently on or off?

Customer:

Well the machine is on. I'm not sure what you mean.

Appleologist :

Ok, you said when you choose about this mac, it tuned off

Customer:

No, the window that came up below the apple in the upper left hand corner dissapeared

Appleologist :

Ok that is fine. When you click on the apple logo in the upper left corner and choose "about this mac" does a box appear?

Customer:

No, when I click on about this mac the original box disappears and there is no

Appleologist :

Ok. lets take a different route

Customer:

other box. I know what the box you are talking about looks like but it is not coming up

Customer:

No

Appleologist :

Locate the Command, Option and shift key

Customer:

OK

Appleologist :

Press and hold all 3 keys and then click on the iphoto icon. Continue to press and hold until a box comes up

Customer:

Done, do I choose options? It goes away when I type to you...

Appleologist :

if you click on "rebuild database"

Appleologist :

Click on iphoto again to get the box

Customer:

There is no rebuild database showing

Appleologist :

It is the last option

Appleologist :

What are your options

Customer:

It said show in finder and another window marked applications came up

Appleologist :

That does not sound right. Press command+ option+ escape. Does iphoto appear in the box?

Customer:

No

Appleologist :

Ok lets try this again. Press and hold Command+Option+shift at the same time and then click on the iphoto application. Continue to hold those three keys until a dialog box appears. choose the last option

Customer:

it said force quit do I click on it?

Appleologist :

Is it force quite for iphoto?

Customer:

The iPhoto icon is gone from the dock have I just lost everything?

Appleologist :

No click on finder. In the search field, type in iphoto

Appleologist :

Does the application appear?

Customer:

yes

Appleologist :

Ok double click on it. Is it still unable to open?

Customer:

Awindow came up that said iphoto is locked and I do not have permission to open it

Appleologist :

Ok thats our problem. In finder, select iphoto and hit command+ i

Appleologist :

You should see a box appear

Customer:

I am in finder and there is nothing that says iPhoto. Do you mean the icon that is showing in the field?

Appleologist :

Yes. when you searched for iphoto, the icon should appear. Select the icon and then hit command+ i

Customer:

Ok, I have a box that says iPhoto info

Appleologist :

Ok. Is the locked box checked?

Customer:

I clicked on the lock and unlocked it . Right?

Appleologist :

No, there is an actual locked check box. Do you see the different color labels?

Customer:

No there are no boxes. I relocked the lock to check The lock is in the lower right and there is a plus-minus, a wheel and a downward arrow. That's it. No boxes...

Appleologist :

Ok do you see where it says general?

Appleologist :

it displays Kind, Size, Where. It is at the beginning of the box

Customer:

Yes, there is a line marked label- the first clear box is checked, then there are seven pastel boxes

Appleologist :

Ok right underneath label, there is a "locked" check box

Customer:

The box marked locked is not checked

Appleologist :

Ok great. Now we can scroll down to where you was before. Under "sharing and permissions" Is you account name listed?

Customer:

No, there are three things listed "system", "wheel", and "everyone"...systemis a grey color,but no account name...

Appleologist :

Ok. Click on the + sign and add your name

Customer:

My proper name or my Email address? Should it be the name I purchased the computer in?They

Customer:

are different

Appleologist :

When you choose "+" choose your computers account name

Customer:

OK, it says hide extension with a checked box...

Appleologist :

Thats fine. When you choose your account name, did you also choose read and write?

Customer:

read and write is highlighted in grey with a single silhouette under name and privilege and it says system - not my name

Appleologist :

In the box, is your name listed?

Customer:

It is in the box under name and extension, but noy under Sharing and Permissions: you have custom access...

Appleologist :

Ok in the bottom right corner, click on the + sign

Appleologist :

Choose your account name and then choose the "Select" button

Customer:

What about the locked lock in the lower right corner?

Appleologist :

Im sorry, I though have already clicked that to authenticate yourself.

Appleologist :

Yes click on it and type in your computers password

Customer:

Where is the select button?

Appleologist :

Did you select your account name yet?

Appleologist :

If so, the select button should be in the bottom right corner

Customer:

does the account name match anything that exists? how do I select it?

Appleologist :

Yes it already exist. Select your account name

Appleologist :

To select it, click on your name

Appleologist :

then choose the select button

Customer:

the bottom right hand corner is where the lock is...

Appleologist :

No, in the same box where you selected your name

Customer:

when I click on my name the box outlines in blue with a bar flashing after my name is XXXXX XXXXX name, like a password? and it goes after my proper name?

Appleologist :

Did you add your proper name?

Customer:

Yes, I wrote my name in the box. do I have to write anything else?

Appleologist :

Under "You have custom access" Can you confirm that your name is XXXXX XXXXX you have read and write privileges

Customer:

No, under custom access, my name does not appear, only the words "system" under name and read and write under privilege

Appleologist :

Then you did not add it properly. In the bottom left corner do you see the + sign

Customer:

But yes, those areas are in grey - is that the way it should look?

Appleologist :

You will need to click on the lock in the lower right corner and type in your password

Customer:

Yes, I see the plus sign

Appleologist :

Ok click that

Customer:

A new window came in that has names, cancel and select, do I click on my name to select?

Appleologist :

Yes

Customer:

Done

Appleologist :

Ok now make sure you have read and write access

Customer:

Yes, I have clicked on R&W access and it has turned grey in the bar

Appleologist :

Ok. Now I need you to click on the magnifying glass in the upper right corner and type in disk utility

Customer:

Ok, several things come up under it one is apps

Appleologist :

Select "Disk utility"

Customer:

One says to hit , one says applications which one?

Appleologist :

Anyone

Customer:

Ok, now it says select a disc, volume or image

Appleologist :

Ok, choose "Macintosh HD" in the left hand side, Then choose "repair permissions" at the bototm

Appleologist :

bottom

Appleologist :

Let me know when it is done

Customer:

OK, it says permissions repair complete

Appleologist :

Ok, you can go ahead and quit disk utility

Appleologist :

Now open finder and search for iphoto. Can you open it now?

Customer:

What about iphoto info? Can I quit that as well?

Appleologist :

yes

Appleologist :

Are you able to open iphoto?

Customer:

No

Appleologist :

Can you drag iphoto to the dock. Press and hold it to drag it into the dock

Customer:

It's in the dock

Appleologist :

Now. Press and hold Command+ Option+ Shift and click on iphoto in the dock

Appleologist :

A box should appear

Customer:

The same box is there that says iphoto is locked and I do not have permission to open it

Appleologist :

Can you open finder and select "Pictures"

Customer:

Yes

Appleologist :

select "iphoto library" and choose command+ i

Appleologist :

We are going to do the same thing we did earlier. Make sure the "Locked button" Is unchecked and make sure your name is listed

Customer:

OK, I have a black screen. I have typed iPhoto library in the upper right and nothing happens

Appleologist :

iphoto library is in your pictures folder in finder

Customer:

All I am getting is a black screen with "name" and "date modified", "size" and "kind" under it

Appleologist :

Does it show the GB size in the upper right corner>

Customer:

No, there is only the magnifying glass and an area to type into

Appleologist :

Ok can you right click on "iphoto library " choose get info

Customer:

there is no "iPhoto library anywhere...

Appleologist :

iphoto needs that to launch. Can you check the trash to see if it was delete by mistake?

Customer:

There are "recovered files in the trash...is that what I'm looking for?

Appleologist :

No you are looking for "iPhoto library" Is it on the desktop?

Customer:

No

Appleologist :

Press and hold down the option key and then click on iphoto

Customer:

The screen come up that says this is locked- same thing as always...

Appleologist :

Ok we need to figure out where your iphoto library went

Appleologist :

can you open finder again and choose pictures. What is in that folder?

Customer:

nothing but the black screen I saw before...

Appleologist :

I am not sure why you have a black screen.

Appleologist :

In Finder can you click on the Go option

Customer:

it is not a completly black screen. three quarters of the screen is black, with the categories "name", "date modified', "size" and "kind" underneath...

Appleologist :

Can you click on the Go option in the menu bar

Customer:

I can get to the go option...

Appleologist :

Ok, in the Go option choose Go to folder and paste iPhoto Library

Customer:

OK, I have a choice of two iPhoto libraries, today, and Oct 24

Appleologist :

Does it show you the location?

Appleologist :

Are you still with me

Customer:

No, just the size and kind

Appleologist :

Ok double click the first one

Customer:

It says folder can't be found...

Appleologist :

Ok, click on the second one

Customer:

I always end up with the same message that iPhoto is locked - the second one only has a picture I was working on on Pixelator - it is not the library

Appleologist :

Ok so your true library is the first one. Some how the folder was lost. Did you perform an update recently?

Customer:

I don't remember - I always select any updates the computer offers...

Appleologist :

Click on the apple logo and choose about this mac again. I need the version number

Customer:

it is just not coming up - is there any other way to get it?

Appleologist :

it looks like you have some system issues. You will need to restart your compute. Bookmark this page before doing so to get back to the chat

Customer:

OK, I have bookmarked you. Do I turn the computer off and on again?

Appleologist :

Yes

Customer:

Will I still be with the same person, or will this whole thing have to start all over with another person? It has been almost four hours...

Appleologist :

Same person

Appleologist :

I will be waiting in the chat

Customer:

Thanks very much. How long does it have to be down?

Appleologist :

Just click on the apple logo in the upper left corner and choose restart

Customer:

I've tried it three times and no go... Should I shut off the regular way?

Appleologist :

Yes please

Customer:

Thanks, XXXXX XXXXX beyond patient...

Appleologist :

No problem. I also appreciate your patience too. I will be here when you get back ;)

Customer:

This is terrific.. now the machine won't even turn off

Appleologist :

Ha ha Wow. Ok press and hold the power button located in the back of the computer until it shuts off. Remove the power cord and reconnect it and then power on the machine

Appleologist :

Were you able to shut down?

Customer:

Yes, thanks...I thought Halloween was yesterday...

Appleologist :

Ha ha. Ok now are you able to choose about this mac when you click on the apple logo?

Customer:

OS X version 10.8.2 Processor 2.4GHz Intel Core 17 Do you need the rest?

Appleologist :

Nope thats fine

Appleologist :

Now click on finder and click on the go menu

Customer:

OK

Appleologist :

Now press and hold the option key. You should now see the library folder appear

Customer:

Ok ...a list is up

Appleologist :

Ok, look for the preferences folder

Customer:

got it

Appleologist :

Ok now locate and delete com.apple.iPhoto.plist

Customer:

how do I delete it?

Appleologist :

You can drag it into the trash

Customer:

There are five like that two say lock file ...should they all go in the trash?

Appleologist :

Yes

Customer:

All in the trash - like me...

Appleologist :

Good. Is iphoto still in the dock?

Customer:

Yes

Appleologist :

Ok now press and hold Command+Option+Shift while clicking on iphoto. Continue to hold down those buttons until you get a dialoge box

Customer:

OK! I think the photos are back. There was a box that asked if the computer should re-examine the library ...should I ask it to do that?

Appleologist :

Yes

Customer:

Do you have any idea what caused this? I have almost two thousand photos - is that

Customer:

too many?

Appleologist :

Not at all. I personally have 8,000 photos. I did notice minor issues when I have aver 2,000 photos but rebuilding the database always fixed it. Can you quit iphoto and re-open it to make sure it is working

Customer:

Sure

Appleologist :

Fingers crossed

Customer:

Eureka! You have the patience of Job and the training of Jobs! I appreciate your help and patience so much. Thank You!

Appleologist :

Yay!! You are soooooo welcome. I appreciate yours as well it is not easy to click around for 4 hours

Appleologist :

You can now go ahead and rate my answer and end the Chat. You can also get back to me anytime you want even after rating at http://www.justanswer.com/computer/expert-michelleblack/.Enjoy the rest of your day :)

Customer:

Michelle, Thank you again...You are the best!

Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 715
Experience: Apple Computers and Mobile support with 9 years of exp.
Michelle and 2 other Mac Specialists are ready to help you

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