How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2502
Experience:  worked as a Tech support Associate for Apple products
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

My outlook calendar no longer appears on my iPad, and reason

Customer Question

My outlook calendar no longer appears on my iPad, and reason only some of my contacts appear. As of yesterday afternoon, all of that information was available on the device. I have tried synching with my PC several times, and have tried clicking on calendars under "replace information on my iPad". Nothing works (the calendar and contacts appear on the PC with no problem). I have checked "show all calendars" on my iPad to no avail. How can I fix this problem?

Claudia Isaac
Submitted: 1 year ago.
Category: Mac
Expert:  Vinod Menon replied 1 year ago.
Hello Claudia,

I am Vinod. I will try my best to help you resolve this issue.

First of all, let's check whether the ipad is just frozen.

Press and hold the power button and the home button together until you see an apple logo.

Let's see whether your calendar reappear. If not, let me know and we will continue with our next steps.

Thank You
Vinod
Customer: replied 1 year ago.

I followed the above instructions but the calendar did not appear.

Expert:  Vinod Menon replied 1 year ago.
Let's now have a sync with the computer.

Open itunes in the computer and connect the ipad. Click on the ipad name listed to the left side of the itunes, below "devices".

Now click on the "info" tab to the center of the screen.

Uncheck the options "sync calendars" and "sync contacts" and click on apply/sync at the bottom.

Once the sync is complete, check them again and click on apply/sync.

Let's see whether this helps.
Customer: replied 1 year ago.

Unfortunately, this hasn't worked either.

Expert:  Vinod Menon replied 1 year ago.
Have you tried it just now? If you haven't, try it just one more time.

If you have, just disconnect and reconnect the ipad. Sometimes the sync happen only during the second time sync.
Customer: replied 1 year ago.

I tried unclicking contacts & calendars; synching; reclicking contacts & calendars; and synching again one more time. No success. I disconnected and reconnected the iPad and tried synching again. No success.

Expert:  Vinod Menon replied 1 year ago.
:(

The only thing we can try next is a restore.

Go to the summary tab in itunes (to the left of the info tab) and click on restore.

Once it is restored, check whether you can sync the contacts and calendars.
Customer: replied 1 year ago.

My iPad is still restoring apps and I have to go to a meeting. I will reconnect once the restore has completed and I can see whether calendar and contacts will synch (later this afternoon).


Thank you,


Claudia

Expert:  Vinod Menon replied 1 year ago.
no problem...take your time...:)
Customer: replied 1 year ago.

My computer seems to be stuck in a loop. I just got back from my meeting, and the message "waiting for items to copy" is still running in iTunes. I tried a couple of my iPad apps and they are working, but still no calendar, limited contacts, and I now realize I don't have notes anymore either.


 


I'm wondering if this could be a problem with how my PC files are synching with iCloud. When I click on iCloud from Outlook on my PC, there's nothing there, even though iPad thinks that my calendars... are synching via iCloud.


 


I wondering if it makes sense to hit restore again, and this time, instead of restoring from backup, I'm going to try to reconfigure the iPad as though new. I am hoping (!) that I'll be able to transfer everything from my PC (music, books... as well as information) to the newly configured iPad.


 


Let me know what you think of this idea, or whether you have another recommendation.


 


Claudia

Expert:  Vinod Menon replied 1 year ago.
Let's sign in to the following website using your icloud username and password.

www.icloud.com

Check whether your calendars, contacts etc are in there.

If not, then I would suggest you to restore your ipad again and this time, set it up as new.
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2502
Experience: worked as a Tech support Associate for Apple products
Vinod Menon and other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Unfortunately, things have gone from bad to worse. I restored the iPad, attempted to set it up as new. Still no notes, calendar, and only a few contacts.


 


So I tried re-synching it checking calendar, notes, and contacts under the "advanced" section in info.


 


Still no luck. I admit to be completely at a loss!


 


Claudia

Expert:  Vinod Menon replied 1 year ago.
sorry to hear that, Claudia....:(

Have you checked your icloud account by going to

www.icloud.com

are you items in there?
Customer: replied 1 year ago.

Hi,


 


I figured it out! I couldn't figure out how to let you know before getting your response. It seems that somehow I created a separate outlook.pst folder that neither iCloud nor iTunes could recognize! So that outlook data file was visible on my PC, but not on either iCloud.com or the iPad. I have copied all of the notes and contacts from that outlook.pst to the one that iTunes can see, and added an additional calendar to that data file. It means that I have a lot of duplication taking up data space, but at least I can sync files.


 


Thanks for your help! You helped me eliminate possibilities until I could find out what happened.


 


Claudia

Expert:  Vinod Menon replied 1 year ago.
Great to know that you were able to now sync the files....:)

Have a wonderful day!!!
Expert:  Vinod Menon replied 1 year ago.
If you have no more questions, I would appreciate if you can rate my service....
Customer: replied 1 year ago.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here


Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here


Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here


 

Expert:  Vinod Menon replied 1 year ago.
thank you for the smileys...:)
Customer: replied 1 year ago.
I keep getting requests for a response, and I assume that the smiley's were not sufficient to ensure your compensation. Let me know how I can rate your performance and close out this inquiry.

Claudia
Expert:  Vinod Menon replied 1 year ago.
Hello Claudia,

You have already done the rating. If you reply to me, I have to respond to it or opt out. Otherwise I will not be able to answer other questions.

That is the reason I am responding to your replies. No need to reply hereafter...

Have a good day

Vinod

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified