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Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8276
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
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Mac book air does not start. The initial sound goes on and

Customer Question

Mac book air does not start. The initial sound goes on and on and nothing else happens.
Submitted: 4 years ago.
Category: Mac
Expert:  Jesse replied 4 years ago.

Jesse :

Hello, and welcome to JustAnswer.com!

My name is Jesse, and I'm here to help.

Jesse :

Let's start by holding down just the Option key when it starts up.

JACUSTOMER-l2lxk9c5- :

Same thing. Gray screen and initial sound playing over and over. I found someone on Youtube with he same problem. Recorded here:

Jesse :

Okay, try holding down the Command+Option+P+R keys while you power it up. Hold those down for 3 restarts.

JACUSTOMER-l2lxk9c5- :

Same thing.

Jesse :

One last thing to try, hold down the Option+D keys while it starts up.

JACUSTOMER-l2lxk9c5- :

Same thing.

Jesse :

Okay, in that case you have a serious hardware issue. You'll want to visit your local Apple Store's Genius Bar, or a local certified Apple repair shop, so they can open it up and check the problem.

Expert:  Nick H. replied 4 years ago.
Hi and welcomed to JustAnswer.com.

My name is Nick. I will assist you with your issues.

When did you have this problem?

Do you see the Apple logo when the computer boots up?