Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
Thank you for your inquiry
As a professional Mac technician, I like to take more of a personable, personal approach, toward helping any valued JustAnswer.com customers, I am fortunate to assist.
On that note, may I start by asking your first name?
So r u gonna help?
I hope so 4 £35 quid!
I will definitely be assisting you:)
may I have your first name?
I like to have the first name of the customers I help
this way I won
will not see you rather
Sorry - my name is Stacey
No worries and greetings to you Stacey- I will work diligently to assist you
So going forward -- am I to understand that you are seeking to find out how to sync your husband's iPhone 3GS on the same iTunes application on the same laptop you use your iPhone 3GS on?
U sound so formal! anyway! I promise I'm not a bimbo - just dont want 2 wipe my stuff!
just polite, but all tech, all professional
be yourself though! That is what I like- when folks are themselves
(and no, you will not be a "bimbo"- not on my watch ;)
I have i-phone 3gs set up very happily on my laptop - all updated. Hubby set his up about 2 years ago on his old laptop that he gave 2 his mum - he hasn't updated it since because I'm worried by pluggin his into mine, he will potentially wipe what I have - how do I get him backed-up and updated on my laptop without disturbing what I have in place without issue?
And you are 100% correct for being cautious about this Stacey
iTunes can work with multiple devices on one one user account
all of the devices that sync with that library
will all have the same data
and any new data that is not already in that iTunes library will be wiped and replaced with the contents of that iTunes library
so I am glad you came to us about this
You would have to create a new user on that laptop
so your husband can use his iPhone 3GS on that iTunes library set up under his account on the laptop
I already messed up a sync on first purchase of phone and lost 30 albums that I bought on my i-phone! - didn't transfer purchases on i-phone b4 synching & synched bk - lost albums! (well didn't but 2 hard 2 try 2 restore! - didn't Bak up!
and you mentioned he is in a band
so that is very important
Oh no back up?
You must always back up
that is so important
because iTunes each time you synchronize that data from your iPhone 3GS with that iTunes application
gonna start backin up 2 i-cloud! was v annoyed! @ myself not apple!
iTunes will make a back up each time you sycn
but it's not I'm not that bad @ tekkie stuff 4 an average joe and I still messed up! apple prob need 2 b bit more pro-active bout explaining what can go wrong
everything is sooo vague - hence me comin 2 u! not every1 can afford 2 pay 4 this!
No worries - what I can recommend however are some options to help you and your hubby
with making sure you do not lose any data
I have 2 ask - where r u based - coz our company outsource and we get gr8 service outside UK and not 2 b rude, I don't think u UK but u r very cool!
wot is ur name?
I know it's not MacTechTrainer! lol!
Terry, Sr. Mac Support Specialist, at your service Stacey!
I am actually a professional Mac Tutor as well as a Mac tech
that is where it comes from :)
Soz u did tell me that! so Terry - what can we do?
And thanks for the compliement
I want to visit the UK with my wife one day:)
So here is what I have
I was checking my Tech resources for you Stacey
I think it'd b diff than what u think - where r u based?
and I was about to type out some steps for you - but I forgot about this great guide I had from Apple
I'm not getting charged per min am i
Not at all
in fact you have only placed a deposit on this question Stacey, which I might add is refundable, if not satisfied
so you have nothing to worry about there:)
I'm not good with guides?!? can i do it whilst ur online with me?
got burnt b4!!
The only time a payment is made is if you are pleased with the results and Accept any of my answers
And not to worry
I don't provide guides, unless I am still there with you
so again no worries
So here is what I want you to review
Not bov bout the £35 - accepted that was a given but didn't read the script prop & worried I was paying £35 as depo & then some crazy per min charge! that's wot u get in UK normally!
Link: How to use multiple iPods, iPads or iPhones on one computer
we would not be so successful for nearly the last 9+ years if we charged by the hour
I wouldn't do it out of pure conscious
b4 we get 2 biz - wot time in Cali? & where u from in Cali?
because I don't like charging by the min type of services
Northern California- State capitol- Sacramento
over 25 years
bet u glad u w coast not e coast @ min huh?!?
Love my home ;)
Feel for those (very much ) on the east coast
do me a favor Stacey and check out this link for me
I want to make sure it can help you and your husband
can i open in sep pop up?
Not meaning to interrupt your flow of questions- love em' - just want to make sure I am still helping you at the same time
You sure can
are you using Firefox or Safari?
wot time there by the way? Can't remember from last yr - r u 7 hrs behind GMT?
Explorer - on Laptop @ min - gonna plug it in
It is currently 8:24 PM (Pacific Standard Time)
JUst opening now - u miust b clocking off soon? it's 3:20AM here!!!!
Oh no worries I will be here for at least another hour or so
Which section do u rec reading? I know how 2 set up play lists etc but I feel I need to set up a sep i-Tunes lib all together if poss?!?
I think Method Three is a good place to start
I v nervous - coz I know friends that have tried 2 do same as me & wiped theirs by trying 2 set up 2nd account! - I love apple - but they do make things bloody complicated!!
that is why I am here
and please, at any given time, you can stop and ask me a question
We have 2 i-phones, a touch and an i-pad and each one synchs somewhere diff - it's madness really!
I want you to be as clear and comfortable as possible in these processes Stacey
I know what you mean
I wish it was easier - and I am sure it will be over time
but right now, that is not so much the case, so I will be here to simplify this as well as I can
the reason why I suggested Method Three
is because it will allow you and your hubby to share the same iTunes but use different libraries
so you can switch between libraries
OK - so - I'm gonna start @ step 3 - coz I agree that it's the closest match - if this all goes a bit pete tong - can it be sorted or do I have 2 explain 2 hubby that i was tryin 2 drag him into 21C and lost all his music? - I'm sooo nervous about this! x
and that means you should name his iTunes library differently
That is ok
I am here and watching for anytime you yell (or type loud) Terry!
So I can answer you faset
MY i-phone is lizard and his isn't so will that help set uip diff libs?
when you say "lizard" Stacey, are you referring to the name of your iTunes library or your iPhone?
it comes up as lizard's i-phone when synch
so ass i-phone
that's assume not ass!
So to answer your question
when the 2nd library is set up for your husband's iPhone 3GS, it will identify his iPhone's name
just take your time
OK so shall I startv folloing the instrtns u sent now? Actually I'm gonna
and if unsure about any step
Stop and let me know
Believe me, Apple does not provide these steps to make its users lose their precious data
and with me tagging along, it should go ok without any headaches
it says if i-Tunes is open, quit it - & when I hold Shift when opening i-Tunes it just highlights everything on my desktop as I expected??? This is where i know the instructions r not clear! goin g 4 fag - b bak in 2! xx
sorry 2 hold u up
No problem at all
One moment Stacey, I am checking out that section you are talking about now
i wish our tech support @ work was like u!
it's step1 - windows users
Awww- thanks Stacey
I have a windows PC I am on now
here is what you do
this is the box you need to see when you hold down the Shift key and click to Open iTunes:
not geting that - just getting ur notes?!?
getting the photo of what I am talking about
sorry about the delay
Click the link below the image
and it will enlarge it for you
no probs - i've got the smallest chat window!
when you hold that Shift Key down on your keyboard Stacey
then click and open iTuns
and you will see that little box
which is what you want to see in order to switch between iTunes libraries]
can't c the box ur talking bout but gonn atry no
One me to add to this page again so you can see it?
lemme try now
no when i hold shift & try 2 clic the i-tunes icon it jus highlights all on desktop like stndard Fn
can u remote connect 2 me @ all?
Yes, I know exactly what you are talking about
don't let all that highlight fool you
if you have to click on iTunes a few times do it
and eventually that small window will show up
I got the same view too Stacey
and it threw me off for a second:)
when i hold shift - l or r clic?
then Click a couple times on the iTunes icon on your desktop
OK then I get a very minimal menu?
It should say something to the effect of "Choose iTunes Library"
shall I tell u what I get because it looks windows based not i-tunes based?!?
I get windows based options when I r click and 'confirm 'explore' action when i click l
that was right click!
Actually you don't need to right click
Just click as you normally do with you mouse
give me min - i accidentally clicked the itunes icon - gotta wait 2 shut it down again.
take your time
I am patient :)
I just held shift and double left clicked and it's just opened I-Tunes again?!?
I am trying to figure why it is not working for you
Hold on, let me try on my side again
I know what you may be doing incorrectly
when you hold the Shift key down
do not release the Shift Key until you double click iTunes
and the iTunes dialog box appears
Still with me Stacey :)
Your chat is going in and out
I don't want to lose you
apolo - LT decided to have a restoring fit! I know I sound thick, but I'm quite savvy with computer stuff but this just isn't working - just wondering - should I connect his i-phone 2 my laptop? sounds stupid, but haven't done it because I thought it would wipe my account & set up new - but you've not got his i-phone - so I'm assuming that's not the issue?!? x
No not stupid at all
I think what you need to do is get his iPhone 3GS as well so I we can test this itunes library switch process more effectively
sorry this has been giving you trouble Stacey
But you know another way you can resolve this for your husband
is to make a new user account on your Windows PC
that way he can set up his iPhone 3GS on his own iTunes library in his own user account
how about setting that up instead?
I've got his i-phone here?!?
Yeah he left it here with me to sort out?!? good move - not so sure! lol!
Now would you like me to help you set up a new user on your computer for your husband to use his iPhone 3GS?
If that's going to be easier and won't affect my i-phone synch, set up and content then let's do that.
now tell me Stacey, what version of Windows are you running? Windows XP, Vista, or Windows 7?
Gonna b thick again how do I check? - sure not Vista
If not sure try this:
Click on Start then go to Control Panel
then go to System
It should tell you on that main page, what the version of Windows you have installed
I see you are hanging in here with me
but I know it is very late where you are
would you like to try this further tomorrow?
or later today for you rather?
Thanks Terry, my Laptop is taking ages to do anything so lets leave it adn I'l; still mark u Excellent Service
You are too sweet Stacey-
Accept or not, as long as you are communicating with me
this session will remain open
until I get your answer resolved
AND as long as you don't give up!
I believe I can help you get out of this pickle