Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
Hello and just to make sure I understand, are you seeking the user name and password XXXXX you user account on your Mac computer?
May I ask what version of Mac OS X are you using ?
It is what came with the computer ("Lion", i think) since I cannot install anything else without my password.
I have just the process to help you here
one moment if you would:)
First you are going to need to reboot your Mac
and then hold down the Option key
Before I continue
please make sure to bookmark this session page in your web browser
if you are using the same affected mac you are chatting with me on
If you are not sure how to bookmark, just let me know
I will be glad to show you how
this way, when you reboot your Mac, you can come back to this session per that bookmark and we can resume communicating
I do not know how to either bookmark or reboot, please guide me through it.
are you using Safari as your web browser
Ok from Safari, look up on the toolbar at the top of your page and select Bookmarks
from that top menu
then select Add Bookmark from the menu that drops down
It wanted to know where to add the book mark. I added to my "reading list" was that correct?
That is ok too
you can quickly view the reading list and access any links under that section
so that is good too
Now how do I reboot without losing you?
You will lose this session
but that is ok
when you reboot and get back to your deskto
and open up Safari
and then click on the eye glass icon located in the upper left side of the Safari page
and that will open up your Reading list
and you should see the addition of this page in that list
OK, now how do I reboot and will a new session cost me another fee of $58, since you said I will lose this session.
if not let me know, I want you to be as comfortable as possibe;
you can't lose me like that
all you are doing, is closing the session because you are turning off your Mac and then turning it back on (i.e. Rebooting)\
I will still be here in this session actively waiting for you to return after you complete the procedure I am about to provide you in a moment
When you do reboot, and once you are back up to your main desktop
you are going to launch Safari once again
If you look at this screen shot taken from Safari
when you reboot your Mac and have Safari open
you will just click on the Eye glass icon
and then you will see a column of saved Reading lists
including the link for this page
just click on it
I will be right here waiting for you
don't worry, I will be here until I get this issue resolved for you
Is this a little clearer for you?
if not please let me know, I am very patient and focused on this issue for you:)
To reboot do I just select restart from my Apple pop down menu?
I am glad you reminded me about the reading list function in Safari
it is faster than bookmarks
but before you do that
I need to provide you some simple steps for resetting your User Admin Account password
Great since that is my main frustration
Completely understood indeed
I am going to write down the steps on a notepad since I am not able to print anything at this time. I am not hooked up to a printer right now.
here are the steps:
1.) Reboot your Mac by clicking on the Apple menu icon located at the top left corner of your screen and select Restart from the menu. Click Ok to approve the restart.
2.) When you Restart your Mac hold the Option key down and choose Recovery HD in the startup screen when that screen appears (while you are holding the Option key)
3.) From the Utilities menu in the Mac OS X Utilities screen that appears, choose Terminal.
4.) In the Terminal window that appears type after the $ symbol, the word: resetpassword and press Returnon your keyboard
5.) A Reset Password XXXXX will pop up. Select your Mac OS X Lion startup volume, located in the top of the window and then, from the pop-up menu below, select your User Admin account that you want to reset the password XXXXX the targeted user account.
6.) In the fields below that, go ahead and enter and confirm your new password. If you wish, you can enter a password XXXXX in the appropriate field. When everything is setup to your satisfaction, click on Save
7.) Finally, choose Restart from the Apple menu and your Mac will boot up and you can now use the new password XXXXX’ve created.
Let me know if you have any questions regarding these instructions
Thanks, XXXXX XXXXX all the steps down. If I have trouble during the process, is there a phone number where I can reach you?
There is no phone number
because we are only email and chat based
however, that if you review the steps above,
you now have a reading list bookmark of this page
and can come right back to it once you are done with the password XXXXX
OK here goes. . . .
I will be watching
This page says you are offline. How do I get you back???I have completed all steps in resetting my log in password XXXXX you gave me. Now I am being asked to give a keychain password.
Thanks so much for your help. I will come back in future if I run into other problems. I created an account profile, and am considering the monthly subscription. We old ladies are sometimes flummoxed with these new fangled machines.
Thanks most kindly,
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