Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
thank you very much for your inquiry
As a professional Mac technician, I like to take more of a personable, personal approach, toward helping any valued JustAnswer.com customers, I am fortunate to assist.
On that note, may I start by asking your first name?
this thing was working yesterday! Now it won't let me access files. Get a folder icon, but a little black arrow, says that
The volume can't be found, insert the disk or connect to the server volume and wait for it to appear on the desktop then try again.
My name is Ellis, sorry
No worries Ellis,
my pleasure to assist you
Now just to confirm, have you tried turning off the external drive, disconnecting it from the iMac and then reconnecting it and trying to have it discovered by your PowerBook G4 once again?
yes. lots of times. restarted computer, etc.... the icon for the hard drive shows up, it will let me open it and even access folders that are on it in addtion to the the time machine backups, but it will NOT let me open the time machine files
NOW. it has several times in the past, I've never had this problem before
And the Time Machine files are the same ones you have accessed before that are now not working, correct?
Yes. By the way, I am working on an older Powerbook G410.4.11. The time machine backup is from my desktop IMAC, probably working on 10.6 or higher, can't remember. The backup probably far exceeds the capacity of this older laptop, but as long as I didn't try to run any programs, no problems before, was able to go in with Photoshop or Bridge or Word, grab the files I needed and open and work on them. Now, i just get the error message
Thanks for confirming that for me Ellis
here is what I want you to try, just to make sure that the permissions on your 10.4.11 Powerbook are cleared and repair (sometimes permissions on the computer accessing time machine back ups may need to be repaired)
So try this:
-RUN DISK UTILITY FIRST-
Go to Finder Menu bar
• Click Go > Utilities > Disk Utility and open up Disk Utility app.
• Click on Macintosh HD volume (or on the name you have changed
this volume to.)
• Select "Repair Disk Permissions"
*Let Disk Utility run this repair permissions until completion
Once Disk Utility is complete and there are no errors in red in the completion summary (if there are errors listed in red, re-run DU to see if those error will clear- if they don't reply back to this post right away and let me know what the exact error message is), quit Disk Utility.
OK, will try now
This is a great way to make sure there are no errors from the recipient (the Powerbook) side
No worries, take your time sir:)
ahem, I'm a m'aam ;-)
Done, no repairs needed, all permissions good to go
I am soooo Sorry Ellis!
happens all the time
I have spoken to more "Ellis" that are sirs than Ma'am
thanks for being so kind and forgiving
I am really going to help you well now
i'm 700 miles from home and in trouble if I can't access the info on that hard drive. I KNOW it's there, took it by the Genius bar today, they could see it all from a newer computer, but not showing up on this dinosaur where I need it!
of course, working on a deadline too
I will standby as you complete that first procedure- and duly understood
sorry, it's done. Disk utility found no permission errors
perform that task once more for me if you would Ellis
I like to have this procedure performed at least twice
meantime, something weird is going on with the dates on these files, they're all showing Dec 31st. 1969, just noticed.
done on permissions again
that is ok, usually, if you follow the script in the repair permissions, you will see some strange data
as long as the summary of completion does not bring up any errors in red
the dates i'm seeing are on the external hard drive time machine folders....
should I run disk permissions on the time machine drive
Yes, that was my next request-
interesting, it doesn't give me the option to repari
i can either verify disk or repair disk
Do you see the repair Disk option
that is the one you actually want
the Repair Disk Permissions options is for the Mac OS X volume on the hard drive
this is the only back up I have, it won't mess with it?
in other words for 10.4.11 as an operating system
Not at all
Disk Utility is geniunely first aid to hard drives and volumes
it fixes errors not make them :)
haha... ok but it's 763 gigs so it's going to take a while... will let you know when it's done!
so you will be ok Ellis
That is ok
I am dug in - so I can standby with no issue ;)
I am going to help you resolve this issue, any way I can
done, it says no repairs were necessary ...
now what I need you to do Ellis, is believe it or not,
reboot your Mac
I'll lose you
make sure you bookmark this session of course, in your web browser
so you can come right back to this session
I will be here
ok, will do. this is scary!
You did it!
I knew you could Ellis
still can't access files though ;-(
Ellis, give me a few minutes if you would
I want to check some of my mac resources regarding this issue
be right with you
and thanks so much for your patience
I see you are offline
are you able to come back online?
we have some more steps I need to take you through to see if we can fix this access issue
Oh there you are
- thought I had lost you
Now quick question
where is your newer iMac with the external hard drive in this equation?
is it in the same area of where your Powerbook is located, or have you been accessing that external hard drive from that iMac wirelessly?
So let me ask this, because now I think I know what is going on
when you said the Powerbook was accessing files just fine a few days ago Ellis, where you still 700 miles away from that Mac?
Sorry for all the questions Ellis, but I have to get a mental map of the way you were connecting so I can isolate what could be the issue here
So thanks again for your patience
Oh its ok
I do understand
I will just keep posting some questions for you
and I will be watching for you tomorrow
for your feedback Ellis
because I believe once I have those few questions answered
it may solve this riddle for me
as to why you could access the time machine hard drive at one time, but not now
You now have this page bookmarked
so you will be able to get back to me with no further issue now I am sure:)
Have a good evening Ellis
Now I am going to post some questions:
1.) You mentioned in your initial question about doing searches, going through a "backdoor". That leads me to ask, how were you connecting to your iMac from your PowerBook?
2.) Also, do you have anyone at your home location where the iMac and external drive is located who can check and see if the hard drive is still on?
3.) Finally, have you had any error messages appear when you do attempt to access the Time Machine files from your PowerBook?
Thank you in advance for your answers Ellis. I will be looking to resolve this issue for you tomorrow
Sr. Mac Support Specialist