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Hi, I'll be happy to help with this issue - can you let me know what version of OSX you are using?
If you go to the Apple menu-->about this Mac it should be listed there
we may need to reset preferences for iTunes (whilst keeping your data) so once I know the version I can provide further instructions
Mac OS X 10.6.8
Model Name: MacBook
Model Identifier: MacBook1,1
Processor Name: Intel Core Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MB11.0061.B03
SMC Version (system): 1.4f12
Serial Number (system): 4H624AQDU9C
Hardware UUID: 00000000-0000-1000-8000-0016CBCF4ADE
Sudden Motion Sensor:
Thanks for your reply but I cannot do what you suggest because
I cannot close Itunes. It's stuck. It does not respond. A wheel just keeps turning.
I use a Mac OS X 10.6.8
OK Many thanks. I have done as you suggested but for your information I
have previously forced Itunes to quit and sent the .report to Apple.
Yes. Itunes remains frozen when I try to open it after I force quit.
Sorry, but I cannot find Go to Folder. Safari is open at the top of the screen when I access your replies
OK Steve found Go to Folder. Will try what you suggest.
Ok Steve. I have done as you suggested but still no go.
Good day Steve,
Just wanted to say a big thank you for your kind and patient help!
I can now open my frozen iTunes and use it once again after having had many long, frustrating and failed efforts.
Good value, advice and guidance even for a non-technical person like me.
Maureen Smith (Australia)