How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techie_Ben Your Own Question

Techie_Ben
Techie_Ben, Software Engineer
Category: Mac
Satisfied Customers: 1616
Experience:  10+ years in hardware/software experience
Type Your Mac Question Here...
Techie_Ben is online now
A new question is answered every 9 seconds

Need to get my apple ID reinstalled

Resolved Question:

Need to get my apple ID reinstalled
Submitted: 1 year ago.
Category: Mac
Expert:  Techie_Ben replied 1 year ago.
Thank you for the question. Can you please provide some more background on what you are looking to do? Do you already have an existing Apple ID that you can log in to? I look forward to your reply. Thanks!
Customer: replied 1 year ago.

No it says my apple ID had been disabled

Customer: replied 1 year ago.

It will not let me use my e-mail address

Expert:  Techie_Ben replied 1 year ago.
Thank you for the additional information. This typically happens when the account is accessed to make unauthorized purchases. For example, someone gets a hold of the account and makes purchases from another location or multiple locations. Have you contacted your credit card company the card is associated with or viewed your recent statement to make sure this has not happened?
Techie_Ben, Software Engineer
Category: Mac
Satisfied Customers: 1616
Experience: 10+ years in hardware/software experience
Techie_Ben and 7 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

They have already sent me a new credit card with new number

Expert:  Techie_Ben replied 1 year ago.
Ok, so you are aware of previous issues with the account and have had the credit card issue sorted. Now you just need to get Apple to activate the account again, which is in fact possible. I have to forewarn you however, it's not a terribly fast process and you need to be a bit patient in order to go through it.

The approach you need to take in order to re-active the account is to contact Apple support via email and request that they escalate your request to their iTunes security team. You can refer to this page for contact information. Select the "Mac App Store" contact information and fill out the form to submit your request. Expect it to take about a week before you can access your account again. They will need to call you and verify your account information before they will re-activate the account.

I know it is frustrating to have to go through this process, but requesting an escalation to the iTunes security team is the best way to go about getting your account re-activated as quickly as possible.

Please let me know if you have any questions on the process and I will be happy to assist. Thanks again!
Customer: replied 1 year ago.

Can't click on Mac app store, no such thing I can find

Expert:  Techie_Ben replied 1 year ago.
Apologies, I see this has changed. Once you click the link I sent, just click the blue button that says "Contact Us" -> Click "Get Started" -> Click "iTunes" -> iTunes Store, then "Account Management". Select the first option that lists the error about your account being disabled for security reasons, then there is an "Email" button that has the form in it.

Please make sure you mention you would like the issue escalated to the security team for prompt resolution. Thanks again!
Customer: replied 1 year ago.

If this can't be resolved by a person on the phone, I really don't care. I am 62 yrs. of age I got no time to jack with crap on the computer. Someone can call me @ XXX-XXX-XXXX or I will never have an itunes ID

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified