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Ask iteachmac Your Own Question

iteachmac
iteachmac, The Duke!
Category: Mac
Satisfied Customers: 864
Experience:  Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
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Hi, My name isXXXXX have a fairly old MacBook, that

Customer Question

Hi,
My name isXXXXX have a fairly old MacBook, that when I try starting, displays the following: The screen is gray, the background has a lot of writing: panic (cpu 0 caller 0x563ebd): "unable to find driver for this platform: \"ACPI\
 
debugger called:
 
*lots of numbers*
 
Mac OS version:
Not yet set
 
Kernel version:
Darwin Kernel Version 8.11.1
Submitted: 1 year ago.
Category: Mac
Expert:  iteachmac replied 1 year ago.

iteachmac :

Welcome ,I will give a full and clear answer to your question, please make sure to reply to any questions I have. They may be essential to my reply.

iteachmac :

Hi , Sounds like a problem with the system.

iteachmac :

Do you have the Mac OS install DVD?

iteachmac :

you can also do the below to see if any problems are fixed :

iteachmac :

A safe boot can help fix any Mac HD errors,

Turn off the Mac .

Power on the Mac .

Hold shift on the keyboard using a "USB keyboard or for laptops use the built in keyboard ,
while powering on the Mac just after the chime and starting up keep holding the Shift key , this should boot to safe mode.

Once booted to safe mode , restart and boot as normal .

Full details here :-
http://support.apple.com/kb/ht1455

Customer : Yes I do but as I've mentioned, it's now stuck in the computer
iteachmac :

Ok stuck in the Computer , to eject , power on and hold left mouse button .

iteachmac :

The disk should eject .

Customer : It's a track pad?
iteachmac :

you can use a usb mouse , any PC mouse etc will do.

Customer : So ok wait sorry Im really slow when it comes to techy stuff
Customer : So what I should I do first
Customer : Eject the cd?
iteachmac :

yes.

Customer : Can I just hold down the single button on my track pad?
iteachmac :

Or try to boot to DVD. hold C on power up .

Customer : Ive already tried that a few times
iteachmac :

yes if you have buttons hold the left one .

Customer : Doesnt work
iteachmac :

holding c does not boot the mac?

Customer : Nope I still see the same error message
iteachmac :

can you try eject the CD . hold left click power on .

Customer : Also just tried ejecting the cd by holding down the mouse button after powering up
Customer : I only have one button on my mouse
Customer : Its just one long clicking button?
iteachmac :

click the left side of it .

Customer : Ooh ok lemme try
Customer : It worked!
iteachmac :

Ok .

Customer : Ok so what should I do now
iteachmac :

can you check the DVD is clean?

iteachmac :

is it the correct install DVD?

iteachmac :

disk 1 is normally .

iteachmac :

what OSX version is it ?

iteachmac :

Tha

nks.

Customer : Um I think it's osX
Customer : And yup it's disc 1
iteachmac :

yes and a number . 10.4 10.5 10.6 10.7 ?

iteachmac :

or a name , tiger , leoaprd etc .

Customer : Oh 10.4.9
iteachmac :

10.4 ok tiger. is this the dvd that came with the mac . its quite old .

Customer : Ok just cleaned it with a spectacle cleaner
Customer : Yes it's archaic
iteachmac :

clean is good .

Customer : I don't hv anything else!
iteachmac :

do you know if the CD drive worked last time used?

Customer : Ummmmm I can't remember sorry....
iteachmac :

please keep the dvd as side for the moment , and try a safe boot .

Customer : Ok
iteachmac :

power off , power on while holding the shift key .

iteachmac :

keep holding shift .

iteachmac :

note , not the caps lock button .

Customer : It just made an alarming beep
Customer : Ok and the same error msg
iteachmac :

ok . on screen?

Customer : Yup
Customer : Im still holding shift
iteachmac :

do you get apple logo ?

iteachmac :

and chime ?

Customer : Chime yes, and apple logo, briefly
iteachmac :

ok good .

iteachmac :

please try a pram reset .

Customer : .
Customer : A what?
iteachmac :

Lets try resetting your Mac's PRAM and NVRAM:

Please follow the full guide for your Mac :-
http://support.apple.com/kb/HT1379?viewlocale=en_US

Customer : Ok I'll try
iteachmac :

the below .

iteachmac :

Shut down the computer.

Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously on power on.

iteachmac :

keep holding till you hear a second chime .

iteachmac :

that resets the pram.

Customer : Ok I've done that but still the same error msg
iteachmac :

did it chime twice ?

Customer : Yes
iteachmac :

ok reset is ok .

iteachmac :

is the battery removable ?

Customer : Oh I've removed it
Customer : The problem seems worse when it's in
iteachmac :

ok .

iteachmac :

please do the below :

iteachmac :

To reset the SMC ,

1 Turn off the computer and disconnect the power.

2 Remove the battery and then hold down on the power button for 5 seconds.


3 Reinstall the battery and turn the computer back on.

Customer : Do I turn the comp back on with the power in?
Customer : Or just the batt?
iteachmac :

once done , replace battery , replace power .

Customer : Ok done and still the same
iteachmac :

disconnect any other USB hubs etc , just the mac only .

iteachmac :

ok .

iteachmac :

we will try booting to command line .

Customer : Yup I hv nothing else in except the charger
iteachmac :

Power on the Mac as normal , but as soon as you hear the Startup chime hold the Command S keys.

iteachmac :

You'll get a Unix command line after a short wait .

iteachmac :

any luck ?

Customer : Sorry is the command key the one with the apple logo?
iteachmac :

next to the space bar .

Customer : Ok
iteachmac :

yes . apple or clover leaf key also .

Customer : Ok something flashed across the screen and then back to the same horrid screen
iteachmac :

Customer : So what should I do next?
iteachmac :

hi ,

iteachmac :

Sounds like a hardware issue .

Customer : Uh oh
iteachmac :

You can remove the ram and refit it , see if it makes a change .

Customer : How do I do that?
iteachmac :

Otherwise I think the Mac is having a bad day .

Customer : Please don't say that please please please I hv important data in there!
Customer : So how do I refit the ram?
iteachmac :

ok , your mac data should be fine

iteachmac :

it can be recovered quite easy .

Customer : Phew!
iteachmac :

Lets see if you can boot target disk mode .

iteachmac :

Power on hold T .

Customer : Ok
Customer : With the battery and charger still in?
iteachmac :

yes

Customer : Do I hold T only after power on or simultaneously?
Customer : Ok there's this weird symbol moving across the screen
Customer : Im still holding T
Customer : Hi....
Customer : Ok I've released T
Customer : SYmbol still moving
Customer : You still there?
iteachmac :

hi ,

iteachmac :

Ok it the mac in target mode ?

iteachmac :

is .

Customer : I think so
Customer : Its the symbol thing
iteachmac :

ok , thats good , if you have a second mac?

iteachmac :

yes the firewire icon .

Customer : Nope
iteachmac :

no second mac ?

Customer : Im using an iPad to chat with yiu
Customer : You
iteachmac :

ok .

iteachmac :

ok well , target mode is possible but youd need a mac to gain access to the data .

Customer : Oh wait my dad has a Mac mini downstairs
Customer : Would that work?
iteachmac :

yes -

when the mac is in target mode .

Customer : Ok could you walk me through what I have to do?
iteachmac :

you can then , and then only connect a firewire lead from your mac to another mac.

Customer : Whats a FireWire lead
iteachmac :

the mac will show up as an external HD on the working macs desktop .

iteachmac :

a firewire lead is like a USB lead .

iteachmac :

but its firewire .

Customer : Sounds good but where can I get a firewire
iteachmac :

You would need to buy the lead so that both ends connect .

Customer : Ack
Customer : So until I buy one, nothing can be done?
iteachmac :

you must make sure the connectors on your firewire and the other macs firewire are the same or the lead to you get matches the connectors .

iteachmac :

I.e so you can hook it up .

Customer : Ok, but is there anything else that can be done for my comp. at the moment?
iteachmac :

once you have booted target mode , and then only made this connection with the lead , you can use migration assistant . to copy your user to the working mac .

Customer : So I can then extract the data from my Mac and transfer it to the working one?
iteachmac :

to do this launch migration assistant from the applications , utilities folder on the working mac . pick the Mac HD for the other mac and follow on screen to migrate the Your user from the old mac .

iteachmac :

its quite simple .

iteachmac :

For now , the only option we have is to try booting to DVD again .

Customer : Ok I hope I'll find it so!
Customer : Ok let's try that!
iteachmac :

put the DVD in .

iteachmac :

then power off the mac , hold power button till powers off .

Customer : Ok so I'll turn everything off and power on first?
Customer : Coz it's still on target mode
iteachmac :

yes power down , hold power button .

iteachmac :

after a few seconds the mac powers off .

iteachmac :

once off , power on and hold C down .

iteachmac :

holding C , forces boot to the DVD if working normally .

iteachmac :

it can take a while to boot .

iteachmac :

If you get the same error , it wont boot and has already failed.

Customer : Oh wait something happened!
Customer : My comp seems to be back to normal!
iteachmac :

keep holding C .

Customer : Should I still carry out the DVD reboot?
iteachmac :

yes .

iteachmac :

if you can get booted to the DVD please do . We can check the Mac HD .

iteachmac :

also forcing target mode , may have reset a glitch .

Customer : Ok could you please give me a couple of minutes while I back up my data?
iteachmac :

is the mac booted normally?

Customer : Yes I think so
iteachmac :

if you get it up and running , backup if possible then will will check the disk .

Customer : If by that you mean it turned on normally
Customer : My desktop items are all there
iteachmac :

yes turned on normally , i.e working .

iteachmac :

ok we may have fixed it .

Customer : Ok backing up now
iteachmac :

we should check the mac HD for errors .

Customer : But I haven't rebooted with the DVD yet
iteachmac :

does not matter . to check .

iteachmac :

we can check via normal boot .

iteachmac :

also repair permissions while normal boot is better .

iteachmac :

do you know how to ?

Customer : Hmm my Microsoft word just shut down by itself
Customer : So it's prob still faulty
iteachmac :

ok , you may still have problems .

Customer : The hd I mean
Customer : Nope I don't know how to check
iteachmac :

1 please check how much space is on the Mac HD ?

iteachmac :

also empty the trash .

Customer : Oh dear when I tried checking how much space I have
Customer : I get a message telling me I need to restart my comp
iteachmac :

ok .

Customer : And the same grayish screen
iteachmac :

the mac osx install is fualty .

iteachmac :

try a safe boot . most easy .

iteachmac :

power off .

iteachmac :

power on hold shift key till booted .

iteachmac :

then we can check the Mac HD for errors .

Customer : Holding the shift key but nothings hapoening
Customer : Still the spinning gear
iteachmac :

For Permissions , you can Repair without booting to the Mac OSX startup disk :
Open Disk Utilities from the Applications/Utilities folder. click on the Mac HD , click first aid . see lower click repair Permissions .

iteachmac :

keep holding .

iteachmac :

dont touch anything while booting safe mode , it can take 10mins.

iteachmac :

if booting safe mode , a mac HD repair will take place in the back ground while booting , hence taking longer .

iteachmac :

its automatic .

Customer : Ok so I'll just keep holding
iteachmac :

hopefully a safe boot will work as the system actually booted normally just now.

Customer : Hopefully, but this has happened before
iteachmac :

yup keep holding , if you suspect its working you can remove your finger :)

iteachmac :

this , before?

Customer : Earlier in the day, in the midst of a million of those debugger <panic> messges
Customer : I had a brief respite
Customer : When the comp booted normally
Customer : But after using it for two hours
Customer : It force shut down and started displaying the message again
iteachmac :

ok , the Mac HD no doubt has errors and the OSX system may need to be fixed also .

iteachmac :

just now?

Customer : Wouldit be more worth my while to just buy a new Mac altogether?
Customer : Yup just this afternoon
iteachmac :

yes , but I think your current one is fixable .

iteachmac :

is it still booting to safe mode?

Customer : Well I'm really hoping you'll be able to provide that magic solution :)
Customer : Ok I think I'll take my finger off mos
Customer : Now
iteachmac :

you may be able to hear the HDD working with a close ear .

iteachmac :

?? any activity ?

Customer : Hmmm don't really hear anything
Customer : Still spinning gear
iteachmac :

it may sound like crunching and not just spinning.

iteachmac :

id wait .

iteachmac :

up to 25 mins .

Customer : Yikes
iteachmac :

if fails , try once more . or try boot to DVD .

iteachmac :

or both.

iteachmac :

1

we need to get to the disk tools to check the disk .

iteachmac :

2 after the disk is checked and repaired we may need to fix the osx install .

Customer : I hope we won't hv to resort to the DVD coz I suspect that doesn't work either
iteachmac :

3 if the mac repairs and boots normally , a combo update can be used , downloaded .

iteachmac :

4 if does not boot , we need to boot the DVD to fix the OSX install.

Customer : Oh no it's telling me t
Customer : To restart
Customer : As in, the error message
iteachmac :

repairing the Mac HD does not fix the software on it . i.e OSX .

Customer : Ok so should I try rebooting again
iteachmac :

what error is on screen , multilingual with black

?

Customer : Yup that's the one
Customer : With some German words
iteachmac :

first repair pass may have fixed something . try once more with safe boot.

iteachmac :

so power off .

iteachmac :

power on hold shift .

Customer : Ok so power on then shift key right
iteachmac :

etc .

iteachmac :

yes .

iteachmac :

try this once more . it may fix somethings , but not all .

iteachmac :

after this , we can try booting DVD .

Customer : Ok spinning gear
iteachmac :

ok

Customer : Oh dear XXXe multilingual restart message
iteachmac :

ok .

iteachmac :

power off .

iteachmac :

pop in the DVD . try to boot DVD .

iteachmac :

power on hold C .

Customer : Ok so I'll pop it in once I hear the start up chime
Customer : And Then turn it off
Customer : And on again
iteachmac :

yes , if you miss it , just power off on .

Customer : And hit C
iteachmac :

yes with the DVD inserted already .

iteachmac :

hold C once it chimes .

Customer : As in the letter C yes? Not the command key
iteachmac :

C yes . the letter .

iteachmac :

once booting CD , you will normally hear the DVD drive working ?

Customer : Argh the same debugger message just appeared!
Customer : And it's not reading the cd
iteachmac :

ok .

iteachmac :

Please power off , then power on holding T .

iteachmac :

Once in target mode . power off and hold C .

iteachmac :

then power on etc .

iteachmac :

try to boot to cd .

Customer : Do I power on before holding C?
iteachmac :

just hold c as it chimes

iteachmac :

press any startup key as it chimes.

Customer : Still getting the debugger msg
iteachmac :

ok .

iteachmac :

we must try to boot cd anyway we can . or other modes .

Customer : Ok
Customer : So what should I do now?
iteachmac :

it may be worth checking the ram is seated well.

iteachmac :

do you have anytools?

Customer : Do you mean like a screw driver?
iteachmac :

yes

Customer : Um please let me check
iteachmac :

does this mac look like yours . ?

iteachmac :

you can follow the video , but do not touch the pins as in the video .

iteachmac :

simply pull each chip , then replace them as was .

Customer : Sort of, except that mine's white
iteachmac :

see if the ram ports are in the same place. if so same procedure .

Customer : Sorry still watching!
Customer : Oh no does this mean I need another ram thingy?
Customer : I don't have any right now
Customer : Will need to go purchase one
iteachmac :

no , just pull them and put them back in again.

iteachmac :

the video is just so you can see how to remove them and refit.

Customer : Ah ok
Customer : Ill need to go look for some tools
iteachmac :

doing this ensures the chips are fitted well.

Customer : Would you mind waiting for a bit?
iteachmac :

ok .

Customer : Ok found some!
Customer : Let me just refer to the video again
iteachmac :

ok

Customer : Sorry taking forever to remove the screws
Customer : Ok so I've taken out the ram stickx
Customer : Do I clean them or something?
Customer : Or just put them right back in
Customer : Hope you haven't left!
Customer : Hi....
iteachmac :

hi just pull them , and put them back , dont touch the pins.

iteachmac :

make sure they fit well .

iteachmac :

clip in place. etc

iteachmac :

if there was a bad joint , it should have been fixed in doing this.

Customer : Ok I'll do that
iteachmac :

worth checking as the mac has some hardware issue perhaps .

iteachmac :

while doing this the mac will also cool down , it may be overheating .

iteachmac :

once all back together , please try right away , boot CD . hold C etc .

iteachmac :

if it does not boot , try pram again , and then boot CD .

iteachmac :

If you cant boot CD , you can try a firewire combo update install .

iteachmac :

but youd need the firewire lead .

iteachmac :

On the second mac , youd need to download a file :

iteachmac :

this file is a OSX install combo , it can help fix the not working mac .

iteachmac :

1 boot mac to target mode holding T .

iteachmac :

2 download the combo ready on the working mac .

iteachmac :

3 with the mac in target mode , connect the firewire lead to the working mac .

iteachmac :

4 the taget mac should show as a disk on the working mac .

iteachmac :

5 run the combo update , and choose the broke mac or target mac hd to install to.

iteachmac :

6 after the install completes follow on screen .

iteachmac :

7 once done , power off target mode mac .

iteachmac :

8 remove the firewire lead .

iteachmac :

9 power on the mac , and hold shift key while booting .

iteachmac :

10 see if it worked .

iteachmac :

Note : while in target mode hooked up to the working mac you can migrate your user to the working mac .

iteachmac :

as to make a backup that you can use on the working mac , log out , log in to your user .

iteachmac :

Does that make it clear ?

iteachmac :

Thanks.

iteachmac :

Basically , its using the working mac to install the combo update to the non working mac . a combo update replaces best part of the OSX system , it does not affect the users data .

iteachmac :

I suspect the non working macs system OSX install to be broken .

iteachmac :

A combo update should fix it , at least so to get it booted .

iteachmac :

booting a mac to target mode , basically turns the mac in to an external HD . hence you should be able to install the combo update , and or migrate your user to the working mac .

iteachmac :

the only thing you do need is the correct lead .

iteachmac :

ebay is much cheaper than retail for these .

iteachmac :

you do need to check both macs firewire ports .

iteachmac :

and get the right lead .

iteachmac :

as there are two standards with 2 sizes for each .

iteachmac :

firewire 400 , and firewire 800 .

iteachmac :

also pin sizes , amounts .

Customer : Ok sorry I'm lagging far behind
Customer : Im trying pram right now
iteachmac :

if you photo your mac books firewire port , and the mac minis firewire port , I can help choose the lead .

iteachmac :

if they are the same , photo just one , and I can help tell what lead you need.

Customer : Ok how can I send the photo over?
Customer : My iPad doesn't have a camera but I have an iphone
Customer : Can I email it to you?
iteachmac :

hi no you need to use your mac .

iteachmac :

in this chat see the tree button .

iteachmac :

better still is the port on the mac working same as on the mac book ?

iteachmac :

If you give me the mac ID . on the working mac I can tell here what port it is .

Customer : Im using a first generation iPad to type this
iteachmac :

Full Size Image

iteachmac :

get the mac Id from your working mac.

Customer : Ok please hold while I go down and get the info
iteachmac :

also check to see if the firewire ports are the same in size etc between the two macs .

Customer : Would it be possible, do you think, to take my comp to an apple store and have them Do the combo update for me?
Customer : Im just afraid that after buying the firewires and trying the update,
Customer : Im still faced with the same problem
Customer : And I'd have wasted all that money
Customer : Are there any other tricks we can try right now though?
Customer : Hi...
Customer : Hello...
iteachmac :

yes

Customer : Sorry to be so pesky
Customer : But are there other options for my comp?
Customer : Or is the combo update thingy the only available one?
Customer : Any other troubleshooting I can attempt at home?
iteachmac :

you can print the info to show apple.

iteachmac :

thats the only way . unless you pull the Mac HD and do same in an external case .

iteachmac :

via usb.

iteachmac :

Best thing you can do right now is get the firewire lead from ebay .

iteachmac :

what is the ID of the mac that works ?

Customer : Hi hi
Customer : Oops sorry just saw your reply
Customer : Ok let me check
Customer : Ok the Mac id is Macmini5, 2
Customer : What is the average cost of a FireWire?
Customer : Ok I guess you're no longer available?
Customer : Thanks for all your help anyway
iteachmac :

hi ,

iteachmac :

Sorry I had to step out .

iteachmac :

Macmini 5,2

iteachmac :

is a 2011 model and has a FireWire 800 port

iteachmac :

so can you find the model number or photo of your broke macs FW port ?

iteachmac :

if its a macbook , and not a mac book pro . it should have a firewire 400 port .

iteachmac :

so you may need to FW400 to 800 lead .

iteachmac :

like this one , you can look at the photo to compare the plugs .

iteachmac :

the square plug end is FW 800 that fit in the newer macmini .

iteachmac :

check the other end looks to fit your macbook

.

iteachmac :

Thanks.

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