How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Your Own Question

Jason
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10954
Experience:  Several years of supporting Mac systems.
30759776
Type Your Mac Question Here...
Jason is online now
A new question is answered every 9 seconds

Gmail on my ipad does not load

Resolved Question:

Gmail on my ipad does not load
Submitted: 2 years ago.
Category: Mac
Expert:  Jason replied 2 years ago.

Jason :

Greetings,

Thank you for your question and your time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.


 

Jason :

Are you attempting to open your Gmail account through the Mail application on the iPad or through the browser on the iPad?


Customer:

Through the mail application

Jason :

Thank you for the update.


 

Jason :

What happens when you open the application? Are you given any errors?


 

Customer:

Pushing the application, it opens the gmail page but does not update the mail box. It will not either receive or send mail.

Jason :

Has it ever worked?


 

Customer:

Yes it has worked fine up until sept. 20th


 

Jason :

Okay.


 

Jason :

Did you make any changes to your Gmail account since then?


 

Jason :

Rather, did you make any changes to your account before that/


 

Jason :

?


 

Customer:

I am not sure but I did change the pass word in the recent past but do not remember exactly. I should also mention the same account works fine on my


iphone.

Jason :



Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?


 

Jason :

Or not.


 

Customer:

I suppose that is OK? What are the safety risks in doing that?

Jason :

Have you tried removing the email account on the iPad and putting it back?


 

Jason :

There are no safety risks.


 

Jason :

Once I disconnect, there are no remnants of the connection.


 

Jason :



Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=606e12c5-8a18-4230-a559-e14c088f710c&SUPPORT=NET



 

Customer:

I suppose that is OK? What are the safety risks doing that?

Jason :

Did you have any problems with the link?


 

Jason :





Have you tried removing the email account on the iPad and putting it back?


Customer:

Not intentionally(I am 82 yrs old!!)

Jason :

ok.


 

Jason :

Do you wish to attempt to remove the account and put it back?


 

Customer:

I will attempt

Customer: I have now done so and the mail page seems to back to normal.
Jason :

Okay


 

Jason :

Thank you for the update.


 

Jason :

It appears that the problem was resolved


 

Expert:  Jason replied 2 years ago.

Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.


Please, bookmark the following page if you ever want to work with me directly. Any new questions posted at the following page will be sent directly to me: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you,
- Jason


Jason, Mac Technician
Category: Mac
Satisfied Customers: 10954
Experience: Several years of supporting Mac systems.
Jason and other Mac Specialists are ready to help you
Customer: replied 2 years ago.

No thank you. I believe I have completed the formalities of payment?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions

Chat Now With A Mac Support Specialist
Jason
Jason
Computer & Network Technician
1187 Satisfied Customers
Several years of supporting Mac systems.