How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8095
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Type Your Mac Question Here...
Nick H. is online now
A new question is answered every 9 seconds

ra-mc

Customer Question

I can no longer save Google images (example: Redwood trees) to my iPad photos......I could save them in the past.....I must have changed some setting, can you help me fix this? Sherith
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

Did you reboot the iPad: press and hold both the Power button and the Home button together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check?



Please let me know. Thank you,

Customer: replied 1 year ago.

When I went to save an image there was a screen that popped up saying Google wanted to access my photos....I think I goofed and said No instead of Yes.....


What is the Home button?

Expert:  Viet - Mac Tech replied 1 year ago.
It's the button in the front at the bottom; please click on the image at


If needed, can you go to settings in that app/window, and check the location, etc. setting to allow?

Thank you,
Customer: replied 1 year ago.

Rebooting the iPad has not changed any thing, I still cannot save images, and I'm not sure what you mean by Go to settings in that app/window and check location setting to allow.......please help....I'm lost!

Expert:  Viet - Mac Tech replied 1 year ago.
Do you save images from Safari, or another app? Thank you,
Customer: replied 1 year ago.

No, I go to Google images and look for pictures I like, on the lower right side of the screen is an Option button, I press that and the 1st of three choices is. Save image, I press this and the picture goes in with my photos........there was a screen pop up with a question an I pressed the wrong answer......how do I undo my mistake?...

Expert:  Viet - Mac Tech replied 1 year ago.
I'm sorry, I'm not sure about this setting; let me open your question to other Professionals. Thank you,
Customer: replied 1 year ago.

When will I get an answer or info?

Expert:  Nick H. replied 1 year ago.
Hi and welcomed to JustAnswer.com.

My name isXXXXX will assist you with your issues.

You might want to clear Safari's settings and cache as follow:

  1. First go to Settings.
  2. Select Safari.
  3. Tap Clear History.
  4. Tap Clear Cookies and data
  5. When done, try to open Safari and go to Google Images to see if you can save photos now.

If that does not work, please do a full Safari reset. Note: This will erase your bookmarks.

  1. Go to Settings.
  2. Select Safari
  3. Tap Clear History
  4. Tap Clear Cookies and data
  5. Tap Advanced
  6. Tap Website Data
  7. Tap Remove all website data.
  8. Your Safari settings is reset! Test to see if you can save images now.


Please let me know if this answer will work out. If not, PLEASE DO NOT RATE MY ANSWER YET! Reply to me by clicking on the Reply to Expert button so we can continue to work on this issue.

If my answer worked, please rate my answer GOOD SERVICE or EXCELLENT SERVICE. Tips and bonus are VERY APPRECIATED! Thank you!

Customer: replied 1 year ago.

I don't go to Safari to save images.....I tried your 1st suggestion and it did not work......I went to Google, I typed in Avenue of the Giants, I touched Images and scrolled thru, saw one I liked and clicked on that picture, it enlarged and in the lower right there is Options......I think Google put up a blue sign saying they wanted to access my photos (to add this picture to my camera roll) and I said No when I should have said Yse......please help....

Expert:  Nick H. replied 1 year ago.
Thanks for your reply.

Please verify a bit for me.

Do you have Google Search?

How do you go to Google? If you are at Home screen, what do you tap to search go to Google?
Customer: replied 1 year ago.

I have the blue Google app on my iPad......and that gives me the Google home page, just like on my computer...

Expert:  Nick H. replied 1 year ago.
Thanks so much.

One quick way is to delete the Google app and then add it back from Appstore.

First, tap and hold Google app for 2-3 seconds. The icons will shake. Tap the x on Google app. Confirm to delete. When done, tap Home button. Go to Appstore and download Google app back.

Now open Google app, try to save the images to see if you can.


Please let me know if this answer will work out. If not, PLEASE DO NOT RATE MY ANSWER YET! Reply to me by clicking on the Reply to Expert button so we can continue to work on this issue.

Expert:  Nick H. replied 1 year ago.
Sherith,

So that did not work?

Please bookmark this page before doing any more work. Save to your computer's Favorites or Bookmarks.

On your iPad, please do a quick settings reset as follow:

On your ipad, go to Settings->General->Reset->Reset all settings (1st option). Your iphone will be restarted and you will be prompted to configure Language, Wifi, Location Service and iCloud. Then test your issue with saving Google images again.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified