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CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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I got a message on my ipad to update to IOS6 so i did without

This answer was rated:

I got a message on my ipad to update to IOS6 so i did without using my ipad id and my ipad installed the ios6 and it left on the screen a message "checking process", I ran the battery down to 0% and then plugged it back in. Now on the screen is a picture of a usb plug and the itunes music symbol and the ipad won't turn on. I have it plugged into my pc right now to see if it is looking for itunes?? HELP

CompExpert :

hi,
your ipad might be running out of battery power.
just plugged in the charger for about 10 minutes; after that hold both power (top right) and home (middle round) buttons for 10 seconds then release it. Your ipad will reboot itself and turn on again.

if you have the plugged in itunes icon on your ipad, you have to plugged in the computer and open itunes to restore your ipad.


Please let me know if there is still any issue. Thank you.

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Thank you,

Customer:

yES the itunes icon did come up again and I'll try and run the ipad thru my computor(windows)

Customer:

My computor won't take the itunes or apple, I get a message of Apple mobility device(recovery mode)

CompExpert :

do you have a windows pc or mac?


 

CompExpert :

uninstalled itunes software first then go to link below and reinstall itunes software


 

CompExpert :

http://www.apple.com/itunes/


 

CompExpert :

after reinstall itunes software go ahead and do the restore for your ipad


 

CompExpert :

after restore your ipad on your windows machine, the ipad should be back in working order again


 

CompExpert :

I'll be on standby, if you're


running into problem please let me know.

Customer:

I'm trying to install itunes and then reboot, it is trying to install,

CompExpert :

okay


 

Customer:

it says it'll take 20 minutes to restore and update my ipad???

CompExpert :

that seem to be correct since itunes have to download ios 6 which is about 800mb


 

CompExpert and 4 other Mac Specialists are ready to help you