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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Im trying to close and save a document Ive been working on

Resolved Question:

I'm trying to close and save a document I've been working on and I can't. I get a box that says "The disk is full trying to write to Macintosh HD. Free some space on this drive or save the document on another disk."

I've tried but can't save it on another disk.

Can you tell me how ?

Thanks.
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
What program is is? So you tried Save As and then navigate to the USB drive?
Customer: replied 1 year ago.

Yes I've tried that and also to a cd. I was opening and closing it earlier with no problem.


 


It is a template that I purchased yesterday and I've been working on it. I believe it in word and I have it on my desk top.

Expert:  Mike replied 1 year ago.
Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 1 year ago.

Version 10.6.8


 


Processor - 2.4 GHz Intel Core 2 Duo


 


Memory - 1 GB 667 MHz DDR2 SDRAM

Expert:  Mike replied 1 year ago.
Do you have more than one USB stick have you tried another?
Customer: replied 1 year ago.

You want me to? I tried a CD also and didn't work.

Expert:  Mike replied 1 year ago.
A CD won't work it has to be saved somewhere esle first to do that. Please try another USB stick
Customer: replied 1 year ago.

I tried two more drives and no go.


 


Do I have to go and buy a new


one ?

Expert:  Mike replied 1 year ago.
No I doubt it is the USB drives at this point. Quit all programs except the program you are trying to save, which is what again? Then:

Click on the first icon in the Dock the "Finder", then click on Go at the top of the screen, you will see a drop down menu, go to Utilities. When that opens double click on the application called Disk Utility. When Disk Utility opens you will see your hard drive (usually Macintosh HD) on the left. Highlight your hard drive and click on Verify Disk on the far right. If that is OK in green type, then click on Repair Permissions on the left.

Note: If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
Customer: replied 1 year ago.

I'm not sure where the "Dock" in the Finder is ... I don't see it.

Expert:  Mike replied 1 year ago.
The icons at the bottom of your screen is called the Dock:

http://www.apple.com/support/mac101/
Customer: replied 1 year ago.

Sorry .. I was looking on top and forgot about the icons down below.


 


Do I need to turn off the internet also ?

Expert:  Mike replied 1 year ago.
no
Customer: replied 1 year ago.

It's repairing with an 18 minute time to repair.


 


What do I do once it's done ?

Expert:  Mike replied 1 year ago.
Repair Disk or Repair Permissions?
Customer: replied 1 year ago.

permissions

Expert:  Mike replied 1 year ago.
Was Verify Disk OK?
Customer: replied 1 year ago.

Yes, verify disk was ok.


 


It said there was a permissions problem.

Expert:  Mike replied 1 year ago.
That's ok did it finish?
Customer: replied 1 year ago.

not yet ... still says 18 minutes.

Expert:  Mike replied 1 year ago.
OK hold Control key and click on Macintosh HD, go to Get Info what is listed next to Capacity and Available?
Customer: replied 1 year ago.

On the table where the repair was going on it says 399.13 GB available and 499.76 GB capacity. Is that what you wanted ?


 


I think it's done now ... it stopped.

Expert:  Mike replied 1 year ago.

Does it say finished?

Customer: replied 1 year ago.

Nope, but the timeline with the 18 minutes is gone.

Expert:  Mike replied 1 year ago.
Try again please, quit and open again.
Customer: replied 1 year ago.

Try what again ?


 


It doesn't have the "quit permissions repair" showing any longer.

Expert:  Mike replied 1 year ago.
Quit Disk Utility
Customer: replied 1 year ago.

Should I try to save the document now ?

Expert:  Mike replied 1 year ago.
You can, but I wanted you to try Repair Permissions again. Can you send me the file?

Go here with any web browser and sign in. Click on upload and choose your file? Let me know when completed.

http://momandpop.ws:8000

username: pearl
password: macmedic
Customer: replied 1 year ago.

It won't send you my updated file because I can't close the document. It won't be the one I have on the screen.


 


Should we try and repair the permissions again ?

Expert:  Mike replied 1 year ago.
Yes I meant the original template file, try Repair again.
Customer: replied 1 year ago.

Shall I click on the Macintosh HD or the numbers with Hitachi right above it?

Expert:  Mike replied 1 year ago.
Macintosh HD
Customer: replied 1 year ago.

I did it again and it says appears that the volume MacIntosh HD seems to be ok.

Expert:  Mike replied 1 year ago.
Yes but that is Verify Disk Not Repair Permissions. We already did that one.
Customer: replied 1 year ago.

What should I do now ?

Expert:  Mike replied 1 year ago.
Repair Permissions
Customer: replied 1 year ago.

Ok ... now it says 10 minutes.

Expert:  Mike replied 1 year ago.
OK now make a new document in Word and try to save it on the Desktop. Let the Repair go for now.
Customer: replied 1 year ago.

Just make up a document to test it or try the one I want to save?

Expert:  Mike replied 1 year ago.
No.... new document
Customer: replied 1 year ago.

The old document is open and keeps popping up.


 


It also says that auto-recovery isn't able to save it ....

Expert:  Mike replied 1 year ago.
So you go to Word / File / New and it won't let you?
Customer: replied 1 year ago.

Ok, I saved it to desktop.

Expert:  Mike replied 1 year ago.
OK now highlight all the copy in the file you can't save and paste into that document and save it.
Customer: replied 1 year ago.

I did and I can't save it. It says the disk is full trying to write to Macintosh HD.

Expert:  Mike replied 1 year ago.
Try the USB stick Save As.
Customer: replied 1 year ago.

I did and it didn't work.

Expert:  Mike replied 1 year ago.
OK open Text Edit and try to paste it there and save it we are going to have to force Quit Word and lose that copy so you need to save it somewhere
Customer: replied 1 year ago.

Where do I find text edit ?

Expert:  Mike replied 1 year ago.
Applications folder
Customer: replied 1 year ago.

OK, it's in there. How do I save it there?


 


What next ?


 


 

Expert:  Mike replied 1 year ago.
Open it and create a new document then copy the text from the Word document and paste it into the TexttEdit document and save it.
Customer: replied 1 year ago.

Ok ... done and saved to my documents.

Expert:  Mike replied 1 year ago.
Ok go to the Apple Logo to Force Quite and choose Word. Then restart the computer, and go to Macintosh HD / Users / yourusername / Library / Preferences drag com.microsoft.word.plist to the trash then open Word. Go to Help / Check for Updates.
Customer: replied 1 year ago.

Is there a good way to contact you if I need to ?

Expert:  Mike replied 1 year ago.
Of course we are not done.... bookmark this page please.
Expert:  Mike replied 1 year ago.
Just making sure you find your way back here.
Customer: replied 1 year ago.

I'm back ...

Expert:  Mike replied 1 year ago.
Ok did you do all of that?
Customer: replied 1 year ago.

Yes .... what now?


 

Expert:  Mike replied 1 year ago.
No updates? Send me the last saved version of the document:

Go here with any web browser and sign in. Click on upload and choose your file? Let me know when completed.

http://momandpop.ws:8000


username: pearl
password: macmedic

Customer: replied 1 year ago.

Ok it's sent ....

Expert:  Mike replied 1 year ago.
Sorry I meant the last saved Word version and also the template you downloaded.
Customer: replied 1 year ago.

Well, the issue is that there is confidential information on it and we really don't want the document floating around.


 


Why do you need it? is it really necessary ?

Expert:  Mike replied 1 year ago.
Ok I resaved it as Word go back and download it then I will delete it. BPlan.docx
Customer: replied 1 year ago.

So you have it ?

Expert:  Mike replied 1 year ago.
I have what you sent go to:

http://momandpop.ws:8000

username: justanswer
password: macmedic

Download BPLan.docx
Customer: replied 1 year ago.

Thanks ... please delete it.


 


Will I have the same problem with it again ?

Expert:  Mike replied 1 year ago.
I am waiting for you to try it, file is deleted.
Customer: replied 1 year ago.

It opens and closes but the format seems to be off.


 


Some of the borders are out of line.


 


It must be the format. Any suggestions ?

Expert:  Mike replied 1 year ago.
That is becasue you didn't send me the Word document... I converted it from TexEdit. Did you try opening the old Word file you have?
Customer: replied 1 year ago.

I opened the old word file but I'll have to update it again. It doesn't have the latest edits on it, and there was a few.

Expert:  Mike replied 1 year ago.
Right you can get that from the TextEdit document we saved but can you now save the Word file?
Customer: replied 1 year ago.

Yes ... I can save the word document.

Expert:  Mike replied 1 year ago.
OK then you can get the missing copy from the TextEdit document and you should be good.
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6527
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Mike and 4 other Mac Specialists are ready to help you

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