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CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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When I try to open something from Express Scripts I am getting

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When I try to open something from Express Scripts I am getting a black screen. I have never had this problem before so can't understand what is wrong. Please help!

CompExpert :

hi,
have you try it with another browser? firefox or chrome?

some browser work better on different website

to download firefox go to www.firefox.com
to download chrome go to https://www.google.com/intl/en/chrome/browser/


Please let me know if there is still any issue. Thank you.

If you would like any additional information or have more questions please don't hesitate to ask!

Customer:

I did as you asked and tried going through foxfire but am still getting a black screen. Also, I am unable to look at a full screen on Yahoo and have to use a split screen.
Sharon

CompExpert :

hi again,

you might missing some plugin, go to link below and download flash player.

http://www.adobe.com/support/flashplayer/

CompExpert :

just curious, what are you trying to open on express scripts, a document or a video?


 

Customer:

I was trying to open a document showing the meds which they had sent to me. But I did finally get it open with firefox. I don't know what the problem was, but eventually it seemed to be okay. Thanks again.

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