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CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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When I try to open something from Express Scripts I am getting

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When I try to open something from Express Scripts I am getting a black screen. I have never had this problem before so can't understand what is wrong. Please help!

CompExpert :

have you try it with another browser? firefox or chrome?

some browser work better on different website

to download firefox go to
to download chrome go to

Please let me know if there is still any issue. Thank you.

If you would like any additional information or have more questions please don't hesitate to ask!


I did as you asked and tried going through foxfire but am still getting a black screen. Also, I am unable to look at a full screen on Yahoo and have to use a split screen.

CompExpert :

hi again,

you might missing some plugin, go to link below and download flash player.

CompExpert :

just curious, what are you trying to open on express scripts, a document or a video?



I was trying to open a document showing the meds which they had sent to me. But I did finally get it open with firefox. I don't know what the problem was, but eventually it seemed to be okay. Thanks again.

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