How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8256
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
63271161
Type Your Mac Question Here...
Nick H. is online now
A new question is answered every 9 seconds

My ipad 2 less than 60 days out of guarantee, has developed

Resolved Question:

My ipad 2 less than 60 days out of guarantee, has developed a serious fault. It is taking ages to charge the battery and loses battery power very quickly. It shuts down almost immmediately and gives a warning message about temperature and device needs to cool down before using it.
ipad case is not cold to the touch. Apple support say that ipad is Kaput and if I want an ipad I must buy new/refurbished one ar tremendous cost. What is going on here?
David. Isle of Man, UK
Submitted: 2 years ago.
Category: Mac
Expert:  Nick H. replied 2 years ago.
Hi and welcomed to JustAnswer.com.

My name isXXXXX will assist you with your issues.

Unfortunately, it seems like your ipad 2's battery is no longer working. You will have the battery replaced. This is a COMMON Battery issue. I have helped many customer like you. They just need the battery replaced and the ipad 2 will work again.

The cost to replace ipad 2 battery is ranged from 100 pounds to 150 pounds. You can go to couple local computer repair shops and ask their prices to replace the battery.



IMPORTANT: PLEASE ONLY RATE MY ANSWER WHEN YOU ARE DONE OR 100% SATISFIED. And remember that YOU ARE RATING MY HELP/SERVICE and not site-issues or the outcome of this question. If my answer worked, please rate 3 or more rating so I can get credit. Tips and bonus are VERY APPRECIATED!

If you have any questions or concerns, DO NOT RATE YET! Please reply to me by click on the REPLY TO EXPERT button. You will be able to work with me and resolve your issue.

Thank you!

Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8256
Experience: Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Nick H. and other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Thank you for my answer. I think you're right, a new battery may be required. Bear with me until I have been able to have it checked out. Maybe a couple of weeks or more.


David

Expert:  Nick H. replied 2 years ago.
Sure David.

IMPORTANT: Before we work on this question, please bookmark this page in case we got cut off, for revisits, and for reference. Windows: Ctrl + D to save to Favorites. Mac: click the + next to address bar or click Bookmarks->add to bookmarks. You can come back by going back to Favorites/Bookmarks and click on the saved link.



Come back and let me know how it went.

Have a great day!
Customer: replied 2 years ago.


Hello NicMacExpert.


Thank you for your reply. The problem turned out to much more serious than a battery change. On contacting Apple for a second time I received good service and help. It appears that my ipad has suffered a catastrophic failure and is in the process of being return to Apple for replacement.


David

Expert:  Nick H. replied 2 years ago.
Thanks David for your reply.

So this has to be a system board on the iPad. I am glad Apple had helped to get you a replacement.

If you feel that I am helpful, please rate my answer so I can get credit.

If you feel that this question should be cancel and get your refund, please click HERE.

Thanks and have a great weekend!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions

Chat Now With A Mac Support Specialist
Nick H.
Nick H.
Desktop Support Engineer
494 Satisfied Customers
Macbook, Macbook Pro, Macbook Air, Mac Pro G5.